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Acquire Intelligence · 15 hours ago

Vice President – Workforce Enablement

Irving, TX

Full-time

Onsite

Director/Executive

Acquire Intelligence is an award-winning global outsourcer providing contact center and back office services. The VP of Workforce Enablement will lead enterprise-wide workforce functions, ensuring operational performance and growth through effective workforce management, quality assurance, and talent acquisition.

Outsourcing/Offshoring

Responsibilities

Identify and implement automation and AI solutions that reduce manual effort and improve responsiveness across workforce planning, quality assurance, and talent acquisition

Drive data-led decision-making through integrated dashboards and reporting covering capacity, hiring, quality, productivity, and cost performance

Partner with IT and business stakeholders to scale digital workforce and recruitment platforms and improve internal user experience

Embed continuous improvement practices across Workforce Management, Quality Assurance, and Talent Acquisition operations

Deliver measurable value for clients through quality improvement initiatives and workforce optimization programs

Lead and develop leaders across Workforce Management, Quality Assurance, and Philippines Talent Acquisition

Build a high-performance culture focused on accountability, continuous improvement, and delivery excellence

Foster strong cross-functional collaboration with Operations, People & Culture, IT, Finance, and Client teams

Coach leaders to anticipate challenges, solve problems proactively, and scale capability sustainably

Standardise and optimise core workflows across workforce planning, quality assurance, and recruitment

Strengthen governance, controls, and compliance to reduce operational and delivery risk

Ensure systems, data integrity, and reporting are accurate, integrated, and decision-ready

Lead enterprise initiatives focused on automation, compliance, workforce scalability, and service optimisation

Manage project scope, timelines, resources, and outcomes to ensure successful adoption and measurable impact

Provide regular executive-level reporting on performance, risks, and improvement opportunities

Qualification

Workforce ManagementQuality AssuranceTalent AcquisitionAutomation SolutionsData AnalysisProject ManagementContinuous ImprovementGovernance ComplianceLeadershipCollaboration