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Coastal Credit Union · 1 week ago

Consumer Loan Advisor

Raleigh, NC

Full-time

Hybrid

Senior Level

6+ years exp

Coastal Credit Union is a financial institution seeking a Consumer Loan Advisor to facilitate the loan application experience for members and potential members. The role involves recommending appropriate consumer lending products, managing workflows, and serving as a subject matter expert in consumer credit.

Financial ServicesNon Profit

Comp. & Benefits

No H1B

Responsibilities

Uncovering and addressing member needs by clearly communicating appropriate recommendations, utilizing a comprehensive understanding and knowledge of Credit Union key objectives, products, and service solutions. Maximizing opportunities to cross sell loan products to meet origination goals and year-over-year growth goals for home equity, vehicle loans, personal loans and credit cards

Managing workflows and pipeline production to enable excellent servicing levels, responsiveness, and accessibility for direct members and potential members

Analyzing financial and credit information to recommend financial planning services, increased loan approvals, or make referrals to business partners when appropriate

Communicating approvals, counter offers, and adverse decisions to members while maintaining rapport and negotiating decision-change requests as warranted

Serving as a subject matter expert in the areas of consumer credit: vehicle loans, personal loans, and credit cards for all internal inquiries; Working in tandem with credit underwriter, branch personnel and members to structure the best loan option to fit needs to meet corporate sales and service goals

Qualification

Consumer lending experienceFinancial services experienceCredit Bureau interpretationWorkflow managementProblem solvingCommunication skills

Required

Six years of financial services experience including three years of consumer lending sales, origination, or processing experience of vehicle, credit card, and personal loans

Experience in a role requiring meeting and/or maintaining individual turn-time goals, managing workflows, and handling production pipelines

Experience reading and interpreting Credit Bureau information

High school diploma or GED