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GE Aerospace · 2 days ago

Warranty Manager

Hamilton, OH

Full-time

Onsite

Mid Level

3+ years exp

GE Aerospace is a leading company in the aviation sector, seeking a Lead Warranty Manager to support warranty and concession claims for their commercial engine portfolio. The role involves managing warranty programs, engaging with customers, and collaborating with various teams to enhance warranty claim processing and customer experience.

AerospaceCommercialManufacturing

No H1B

Responsibilities

Manage assigned product lines’ warranty and concession programs for assigned customers, consistent with commercial agreements and company policies

Responsible for accurate and timely administration, approval, and settlement of all warranty and concession claims from assigned programs

Lead customer engagement necessary to process and provide status of warranty and concession claims, including supporting rationale of company conclusions on potentially sensitive matters

Work with other Warranty team members on development of standard work and process refinements to improve efficiency of team

Contribute to development, implementation, and maturity of digital products necessary to facilitate effective customer experience and warranty claim processing

Collaborate with partner organizations necessary to support training, commercial support and customer service associated with warranties and concessions - including Fleet Programs, Customer Service Managers, Customer Program Managers, and other Customer Team or Finance team leaders

Ownership of warranty and concession lifecycle for responsible programs; including metrics to demonstrate process capability, and stability, and improve where necessary

Establish proficiency in warranty and concession domain across all commercial engine programs to enable optimum support of team

Qualification

Warranty managementContract managementProcess improvementTechnical acumenProject managementCustomer engagementProblem analysisCommunication skills

Required

Bachelors degree from an accredited college or university and 3+ years of experience in Services, Commercial, Engineering, Supply Chain or Finance (or a minimum high school diploma / GED with an additional 4+ years of experience in Services, Commercial, Engineering, Supply Chain or Finance)