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L2 Brands · 2 days ago

Customer Service Coordinator (Promotional/Blank Channel)

Hanover, PA

Full-time

Onsite

Entry Level

2+ years exp

L2 Brands is a company dedicated to creating products and experiences that foster community pride and connection. They are seeking a Customer Service Account Coordinator for their Promotional/Blank channel to act as the primary contact for customers and sales teams, ensuring smooth order processing and exceptional service delivery.

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Responsibilities

Be the primary contact for customers and sales executives in the Promotional/Blank channel

Partner with sales reps and internal teams to ensure orders are processed accurately and on time

Deliver proactive communication, keeping customers informed on order status, inventory, and shipment details

Handle order corrections, product adjustments, returns, and billing inquiries with professionalism and a solutions-driven mindset

Support our sales team by training reps on tools, systems, and L2 policies to help them (and you!) succeed

Monitor orders to ensure deadlines are met, rush orders are fulfilled, and customer expectations are exceeded

Collaborate closely with the VP of Business Development and internal teams to strengthen customer relationships and streamline processes

Qualification

Customer service experienceMicrosoft Office proficiencyProblem solvingOrganizational skillsCommunicatorTeam playerDetail-orientedTime-management skills

Required

High school diploma or equivalent required; associate's or bachelor's degree a plus

Minimum of 2 years' customer service experience, ideally in a product or order-driven environment

Proficiency with Microsoft Office (Word & Excel) and comfort learning new systems

A positive, 'can-do' attitude and a desire to contribute to a collaborative, growing team

Benefits

A dynamic, people-focused culture

Opportunities for growth and professional development

A supportive environment that celebrates success and teamwork

Company

L2 Brands

L2 Brands is a leading designer, manufacturer and marketer of high-quality, custom-logo apparel, headwear and home décor serving the large and growing Collegiate, Resort/Destination, Golf and Corporate markets.

Founded in 1991

Bridgeport, Pennsylvania, USA

201-500 employees