Xanterra Travel Collection · 1 day ago
Learning & Development Manager - Grand Canyon South Rim
Grand Canyon Village, AZ
Full-time
Onsite
Senior Level
5+ years expXanterra Travel Collection operates in the Grand Canyon National Park, providing hospitality services. They are seeking a Learning & Development Manager to lead training initiatives, oversee training operations, and ensure alignment with company-wide goals.
Hospitality
Responsibilities
Lead, coach, and develop the training team across all departments ensuring they’re equipped and aligned to meet property-wide training goals
Provide department specific training to: Lodging, Retail, Food & Beverage, and Transportation (eg. TIPS, Servsafe, Interpretation, Legendary Hospitality, etc)
Oversee and approve new training materials and ideas, guiding the team in shaping our programs
Review training class presentations and provide feedback/coaching on training activities conducted by the training specialist(s) and other designated trainers
Complete annual performance reviews for direct reports, to include yearly goals and objectives for each
Maintain department staffing levels utilizing the property hiring process
Monitor training program effectiveness, execution, and scheduling. Apply cross-utilization of trainers where applicable, for efficiency to achieve property wide needs
Lead or assist with training facilitation and make sure new employee orientation runs smoothly and remains current
Oversee the Management Development Program (MDP) and track participant completion
Design and facilitate leadership sessions on topics such as: management skills, property knowledge, having difficult conversations, reasonable suspicion training, and inclusion
Provide tools and resources that help leaders continue developing on the job
Make sure all required training meets NPS Concession Contract standards
Partner with the Interpretive Training Specialist and others to keep interpretive training plans up to date and compliant
Approve and distribute monthly training calendars that balance trainer schedules and business needs
Ensure company standard programs are used wherever possible to maintain consistency
Supervise the use of the Learning Management System (LMS), ensuring trainers are entering data accurately and employees complete assigned learning
Track training completion and participation and share updates and reports as needed
Collaborate with the property leadership team and corporate to set a learning and development strategy for the property that emphasizes a learning and growth culture at GCSR
Stay connected with the Corporate L&D team to align strategies, share successes, and coordinate on enterprise-wide programs and tools
Collaborate with department leaders and managers on the overall training objectives of the departments
Manage the training department’s annual budget, ensuring resources are used efficiently and exploring opportunities through shared resources or creative scheduling
Additional duties as assigned
Qualification
Required
Five or more years of experience working in Learning & Development
Three or more years of experience leading a team
Three or more years of practical experience in training delivery including developing training delivery strategies
One or more years of Learning Management System experience
One or more years of Learning data analytics experience
Proven success delivering and evaluating blended learning programs
Excellent organizational, analytical, interpersonal and written/oral communication skills
Proficient in use of Microsoft Office programs
Strong attention to detail; tech savvy; ability to prioritize
Ability to work well independently and within a team environment and accomplish tasks by established deadlines
Possess or able to obtain a valid Arizona Driver's License and comply with the company Driver Safety Program
Preferred
Experience developing and delivering training programs in the hospitality industry
Experience in developing and delivering leadership development programs
Experience with Absorb LMS
Certified Predictive Index® PR practitioner
Certified and/or skilled in Leadership and Performance Coaching
Stays up to date with training industry best practices and willing to try new ideas
Self-starter who enjoys building processes and structure to drive growth
Professional certification in Training, Hospitality or a related field desired, i.e. CHDT, CHT, SHRM-CP, etc
Benefits
Medical, Dental, Vision
Paid Time Off and Holidays
Disability Insurance
401k with match
Life and AD&D Insurance
Employee Assistance Program
Wellness Programs
Learning and Development Programs
Free Grand Canyon National Park pass
Rec Center - Fitness Equipment, Computers, and Free WiFi
Paid Day off on your birthday
Discounted mule rides
Free Grand Canyon Railway Train Rides
Retail, Lodging and Travel Discounts
Planned employee trips and activities
$350 Referral Bonus Program
Company
Xanterra Travel Collection
Xanterra Travel Collection is the largest operator of lodges, restaurants, and other concessions at national and state parks in the United States.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Lonnie Clark
Chief Financial Officer
Timothy Schoonover
Chief Operating Officer, Hospitality
Recent News
2025-12-05
San Diego Union-Tribune
2024-11-12
Company data provided by crunchbase