TEKsystems · 1 day ago
Helpdesk Support Specialist
Birmingham, AL
Contract
Onsite
Mid Level
$22/hr - $25/hr
3+ years expTEKsystems is a leading provider of business and technology services that accelerates business transformation for its customers. They are seeking a Helpdesk Support Specialist to provide IT support, troubleshoot issues, and ensure the integrity and security of the company's IT infrastructure.
Information Technology
Responsibilities
Provide the field with what they need to move units
Safeguarding the integrity and security of the company's IT infrastructure and environment
Triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues
Operating as a primary contact for a wide range of IT support issues
Adapting to new challenges, identifying and evaluating potential impact and prioritizing accordingly
Digesting, understanding and applying new technical information and concepts quickly
Communicating clearly across multiple mediums with endpoints possessing a wide range of technical acumen
Qualification
Required
3+ years of relevant IT support experience, preferably across multiple disciplines
Working knowledge of Windows and related O365 platform software
Understanding of standard network architecture and security
Experience performing remote triage and troubleshooting a wide variety of IT issues ranging from acute, single user impact to multi-layer enterprise network operations
Proven ability to operate as a primary contact for a wide range of IT support issues
Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly
Ability to digest, understand and apply new technical information and concepts quickly
Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical acumen for the purpose of organizing efforts to resolve issues
Preferred
Experience with Cisco and Fortinet network gear and operations
Experience with NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase