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Berkshire Health Systems · 4 weeks ago

HR Shared Services Representative I

Pittsfield, MA

Full-time

Onsite

Entry Level

2+ years exp

Berkshire Health Systems is seeking an HR Shared Services Representative I to join their HR Shared Services Team. This temporary position involves responding to employee and manager inquiries regarding HR matters, providing support for self-service tools, and assisting HR Business Partners with administrative tasks.

Health CareInformation Technology

Responsibilities

Responds to employee and manager inquiries for HR related matters

Provides support for employee self-service tools

Provides accurate information about policies, processes, and programs to resolve employee inquiries and matters on a timely basis

Delivering exceptional customer service

Provides day to day administrative support to the HR Business Partners

Works closely with other internal stakeholders and outside vendor contacts

Qualification

HRISCustomer ServiceMicrosoft ExcelMicrosoft WordProject ManagementAttention to DetailInterpersonal SkillsOrganizational SkillsFlexibility

Required

Two years office experience in fast-paced setting, including independent decision-making, critical thinking, high level of customer service and attention to detail, required

Associate degree in Business or related field or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required

Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs

Highly self-motivated individual with ability to work independently, think pro-actively, prioritize workload and manage multiple tasks requiring rigorous and meticulous attention to detail

Acts proactively to achieve results and always strives to deliver more than is expected before being asked to

Excellent organizational skills and initiative to improve processes

High integrity, sound judgement, and discretion regarding the handling of confidential and/or sensitive information

Excellent interpersonal skills with a high degree of tact and diplomacy to diverse audiences

Flexibility to handle changing work demands

Maintain flexibility and a positive attitude toward innovation and change

Positive and energetic team member. Possesses the drive to accomplish goals, meet deadlines and find solutions

Strong technical skills with proficiency in Microsoft based applications including Excel, Word, Outlook, Sharepoint, PowerPoint, Visio – with a willingness to learn and master other software programs as needed

Administrative skills: Answer telephones, compile statistics, interview others, maintain filing system, maintain logs