Apply on Employer Site

Astyra Corporation · 1 day ago

AI Solutions Engineer (BHJOB1435_34986)

United States

Contract

Remote

Senior Level

$96.50/hr - $98.50/hr

5+ years exp

Astyra Corporation is seeking an AI Solutions Engineer to design and implement AI solutions for back-office contact centers. The role involves developing NLP models, integrating AI with existing systems, and optimizing AI model performance to enhance customer engagement.

Consulting

Senior Management

No H1B

U.S. Citizen Only

Responsibilities

Design and implement AI solutions for back-office contact centers using Dynamics Contact Center solution including virtual assistants for voice and chat, intelligent routing, and sentiment-aware human centered customer support

Develop and maintain Natural Language Processing (NLP) models to analyze customer inquiries across voice chat email and social media channels

Collaborate with customer service IT and data analysis teams to identify automation opportunities and improve customer engagement

Integrate AI capabilities with existing systems such as Microsoft Dynamics Customer Relationship Management CRM website and mobile app

Monitor and optimize AI model performance to ensure high accuracy responsiveness and customer satisfaction

Leverage machine learning to predict customer needs personalize interactions and reduce call volumes

Stay up-to-date with emerging AI technologies and retail trends to continuously enhance our contact center capabilities

Fully document all created work associated with this position including technical and functional designs and diagrams test plans test scripts impact analysis reports lessons learned best practices for others to follow plus any other documentation as required by the Commission. This documentation shall follow the format and/or templates as instructed by the Commission

Develop and maintain a productive working relationship with technology staff business owners project sponsors vendors and key clients

Lead and participate in project team activities for system work efforts related to enterprise systems

Work independently to accomplish the tasks and duties assigned

Adhere to and follow all The Commission standards policies and procedures

Utilize various software and/or technology tools to perform job duties

Perform tasks and other duties as related to this position and role and assigned by the Commission

Qualification

AI Machine LearningPythonNLP toolsMicrosoft DynamicsCloud platforms (Azure)Voice AI technologiesCustomer journey analyticsReal-time data processingContact center toolsCommunication skills

Required

AI Machine Learning (ML) development, preferably in retail or customer service environments., Required 5 Years

Strong programming skills in Python and experience with ML frameworks (e.g., TensorFlow, PyTorch)., Required

Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Face, NLTK)., Required

Hands on experience in Microsoft Dynamics Contact Center solution creating voice bot and chatbot using copilot studio and other Azure AI services., Required

Experience with cloud platforms (Azure) and deploying AI models in production., Required

Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Data Science, or related field., Required