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LanceSoft, Inc. · 1 month ago

Marketing/Creative/Product Design - Social Media Manager

United States

Full-time, Contract

Remote

Entry, Mid Level

$40/hr - $50/hr

2+ years exp

LanceSoft, Inc. is a company that focuses on building brand engagement across social media platforms. The Social Media Manager will lead the brand's presence on Reddit, engaging with users and collaborating with cross-functional teams to enhance the brand's value and trust within the community.

Information Technology

Growth Opportunities

Responsibilities

Monitor Reddit daily for *** mentions, feedback, or emerging conversations adjacent or related to product performance, roadmap, or brand sentiment

Engage authentically across relevant subreddits to build relationships, answer questions, and participate in discussions with credibility and value

Partner with the Customer Support team to identify and respond to user questions on Reddit, helping troubleshoot light support issues and ensure users get accurate answers or are routed to the right channels

Identify and nurture opportunities for *** to participate in community discussions, whether related to products, AMAs, thought leadership threads, or casual commentary—all aligned with Reddit norms and culture

Distill insights and trends from Reddit into actionable reports

Collaborate with External Comms, Customer Support, Marketing, and Product teams to escalate product-related questions or recurring themes from community members

Provide reactive engagement during moments of heightened conversation or community concern

Help develop response guidelines for discussions that involve technical questions or product feedback

Qualification

Online community managementReddit culture understandingWriting skillsReddit toolsCollaboration with teamsEmpathyProfessionalismBrand voice embodimentCustomer support experience

Required

2-5 years of experience in online community management, ideally with a focus on Reddit, forums, or niche online communities for a brand or agency

Deep understanding of Reddit culture, moderation norms, and etiquette across various subreddits

Excellent writing skills, with the ability to adjust tone based on context, from technical users to creative professionals

Experience collaborating with product, support, and communications teams to manage brand presence, draft thoughtful responses, and surface community insights

Comfortable handling product feedback, technical discussions, and critical commentary with empathy and professionalism

Familiarity with Reddit analytics, moderation, and listening tools (Reddit Insights, Reddit Pro, Sprinklr, or similar)

Willingness to embody 's brand voice and tone

Comfortable working in a Virtual First environment

Familiarity with 's suite of products and features

Prior experience in a customer support role, preferably in tech or SaaS