Yext · 2 days ago
Associate Analyst, Publisher Operations
New York, NY
Full-time
Onsite
New Grad, Entry Level
$61K/yr - $102K/yrYext is the leading brand visibility platform, and they are seeking an Associate Analyst for Publisher Operations. In this role, you will investigate and resolve technical issues across a network of over 200 publishers while collaborating with internal and external stakeholders to ensure exceptional service and client satisfaction.
AdvertisingEnterprise SoftwareKnowledge ManagementNatural Language ProcessingProduct SearchSaaSSearch EngineSoftwareVertical Search
Responsibilities
Become a Publisher Specialist – Master Publisher concepts, workflows, and requirements; continuously learning to stay current in depth and breadth for a product that rapidly evolves both internally and externally
Manage Publisher Escalation Paths – Investigate, escalate, and resolve a diverse range of difficult client issues across the Yext Publisher Network. Overseeing escalation paths, trends, and operational health
Be a Client Advocate – Be a client-facing representative of Yext, guiding clients through challenging issues; ensuring professionalism, active listening and a clear understanding of the needs of our clients
Become an expert in the Yext software and the Yext Publisher Network
Be a client-facing and publisher-facing representative of Yext
Liaise with Publishers to manage operational pipelines, drive issue resolution, and appropriately communicate work status to clients
Work cross-functionally to deliver exceptional service, and ensure we are exceeding client expectations - every time!
Manage and prioritize multiple inbound requests and drive to completion
Adhere ticket management strategies and ensure adherence to the SLA
Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (set KPIs)
Follow complex processes and understand nuances in order to troubleshoot product and publisher issues
Refer to and build out internal process documentation; outlining functionality and changes in publisher integrations
Consolidate and deliver meaningful product feedback to internal stakeholders to drive product improvement
Synchronize efforts with Engineering and Product teams to scope, test, and implement product features
Maintain the Yext category taxonomy and handle all aspects of matching categories to new partner and publisher category lists
Manage our outsourced team, including performing daily checks and providing support for escalated issues
Use technical tools like SQL, Snowflake, and Scripts to proactively evaluate operational health, audit client accounts, and resolve issues at scale
Qualification
Required
BA/BS degree or a similar college-level education
Eagerness and flexibility to learn and contribute to the team
Comfortability in working in a fast-paced environment with multiple priorities and responsibilities
Ability to work quickly and independently with excellent time management and organizational skills required
Detail-oriented mindset with the patience to work through complex issues
Outstanding interpersonal skills; along with strong ability to communicate issues across departments and with external contacts while using relevant verbiage
Proficiency in excel, with experience writing SQL queries
Preferred
Familiarity with APIs
Basic experience writing scripts to iterate tasks or manipulate data a plus
Proficiency in languages such as Spanish, French, and/or German is a plus
Benefits
Medical, dental and vision benefits
Life insurance
Short term and long-term disability
401(k) retirement plan
Vacation and sick leave
Equity (stock) based compensation
Variable pay programs based on performance relative to goals and targets
Company
Yext
Yext is a leading digital presence platform for multi-location brands.
Founded in 2006
1001-5000 employees
H1B Sponsorship
Yext has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (20)
2023 (13)
2022 (17)
2021 (16)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$317.82MKey Investors
BlackRockInsight PartnersMarker
2025-05-21Post Ipo Debt· $200M
2017-04-13IPO
2015-08-11Secondary Market
Leadership Team
Jason LaFollette
Chief Technology Officer
Brian Schipper
EVP & Chief People Officer
Recent News
2025-12-09
MarketScreener
2025-12-08
MarketScreener
2025-12-08
Company data provided by crunchbase