Bilingual Client Support Analyst (Portuguese/English) - Hybrid jobs in United States
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Tailored Management · 3 weeks ago

Bilingual Client Support Analyst (Portuguese/English) - Hybrid

positionMiami, FL
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$32.06/hr - $32.06/hr
date1+ years exp

Tailored Management is a multinational investment bank and financial services holding company. The Bilingual Client Support Analyst will serve as the first point of contact for inquiries from high-revenue clients in Brazil and across Latin America, providing technical support and ensuring exceptional client service.

ConsultingHuman ResourcesInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Serve as the first point of contact for client inquiries via email or phone
Analyze, prioritize, and resolve requests related to treasury, cash management, card, and depository products
Collaborate with internal business partners to resolve client issues and provide technical support
Act as a technical liaison, supporting system modifications, implementations, and conversions
Translate business needs into formal requirements and participate in application design and development
Manage multiple systems while interacting with clients to ensure timely and accurate resolutions
Participate in special initiatives and projects as an individual contributor
Maintain strong client relationships and provide a positive customer experience through creative solutions

Qualification

Fluent in PortugueseEnglish1–2 years in bankingMicrosoft Office3+ years in technical supportCustomer-facing experienceIT degreeEquivalentMultitasking abilitiesPerformance feedbackCommunication skillsActive listeningCritical thinkingTime managementProblem-solving focusRelationship buildingCollaborationAdaptabilitySelf-motivatedAttention to detail

Required

Fluent in Portuguese and English; Spanish is a plus
1–2 years in banking or financial services
Minimum 1 year of customer-facing experience
Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word)
Ability to navigate multiple computer systems simultaneously
Excellent oral and written communication skills
Active listening and critical thinking
Strong time management and multitasking abilities
Problem-solving and quality assurance focus
Relationship building and collaboration
Ability to work under pressure and adapt to ongoing changes
Self-motivated with the ability to work independently and escalate when necessary
Comfortable with performance feedback and continuous learning
Ability to present confidently to clients and internal teams
Strong attention to detail and commitment to delivering exceptional service

Preferred

3+ years in technical support or banking services
IT degree or equivalent experience

Benefits

Medical
Dental
Vision

Company

Tailored Management

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Tailored Management is a staffing and recruiting company that offers information technology staffing and recruitment services.
dateFounded in 2009
location
Columbus, Ohio, USA
people-size501-1000 employees
web-link
http://tailoredmanagement.com

H1B Sponsorship

Tailored Management has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Jeff Anderson
Managing Partner & Client Relations Executive
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Savannah Deskins
Manager, Administration & Office of the CEO
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Company data provided by crunchbase