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Armstrong Transport Group · 1 day ago

LTL Billing Manager

Charlotte, NC

Full-time

Onsite

Senior Level

5+ years exp

Armstrong Transport Group is looking for a LTL Billing Manager to join their team. This role involves supporting all aspects of billing for the LTL department, ensuring accuracy in processing bills and payments, and managing the offshore LTL Billing team.

ConsultingLegalTourism

Responsibilities

Act as the primary point of contact for research and resolution for escalated client billing discrepancies and provide assistance to agents and carriers regarding LTL specific billing issues

Providing prompt and solution-oriented communication to resolve issues and maintain positive client relationships

Manage the timely processing of outgoing invoices to ensure departmental efficiency

Maintain and audit the Open Loads Report, providing regular updates to leadership on pending shipments and unbilled revenue

Oversee the "Review Documents" queue and utilize TransFlo WFAI to process digital documentation with high accuracy

Lead special projects as assigned and adapt to evolving business needs to support the overall growth of the LTL team

Conduct regular 1-on-1 meetings with team members to track progress, provide constructive feedback, and offer the support necessary for professional growth

Review billing performance metrics to identify trends, flag potential concerns, and implement corrective actions to maintain departmental standards

Lead Aging Meetings with our top LTL carriers to review unpaid invoices and resolve long-standing outstanding balances

Coordinate with other departments to help resolve any AP or AR-related issues

Serve as a subject matter expert to assist agents, carriers, and other departments or partners (such as TransFlo) with navigating LTL billing hurdles