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Swoon · 22 hours ago

Executive Systems Support Analyst

Tempe, AZ

Full-time

Onsite

New Grad, Entry Level

$25/hr - $30/hr

Swoon is actively seeking an Executive Systems Support Analyst to join the team. The role involves providing onsite deskside and endpoint support to executive level individuals, managing devices and user environments, and ensuring exceptional customer service while collaborating with various teams and vendors.

ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency

No H1B

U.S. Citizen Only

Hiring Manager

Kathryn Jackson

Responsibilities

Provide onsite deskside and endpoint support to executive level individuals, including desktops, laptops, mobile devices, operating systems (Windows, macOS, mobile), software installation and updates, printers, and network connectivity

Support meetings and events, including A/V planning, setup, and troubleshooting; conference room technologies; and video conferencing platforms such as Zoom and Skype

Utilize and support enterprise endpoint management tools including JAMF, SCCM, Active Directory, and Group Policy to manage devices and user environments

Research, troubleshoot, and resolve hardware, software, and connectivity issues, while proactively identifying opportunities to prevent recurring problems and improve service delivery

Collaborate with ETS teams, campus departments, vendors, and third parties to coordinate support, escalate issues, and communicate outages or service impacts

Deliver exceptional customer service by building trusted relationships, maintaining technical documentation and asset inventories, supporting users both onsite and remotely, and actively contributing to a values-driven, collaborative team culture

Qualification

Cross-platform troubleshootingEndpoint management toolsHardware supportA/V technologies supportCustomer service

Required

Strong cross-platform technical troubleshooting skills, with hands-on experience supporting Windows, macOS, and mobile devices in an enterprise environment

Practical experience with endpoint and identity management tools, including Active Directory, SCCM, JAMF, Group Policy, and PC image deployment and testing

Working knowledge of hardware and infrastructure support, including Dell and Apple devices, network printers and file shares, print servers, and general network troubleshooting

Experience supporting conference rooms, events, and A/V technologies, including video conferencing platforms, microphones, cameras, and presentation systems

Proven ability to deliver excellent customer service and build trusted partnerships, supporting users both onsite and remotely while clearly communicating technical concepts to technical and non-technical audiences

Company

Swoon

Glassdoor3.4

In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.

Founded in 2009