ACC Premiere ยท 1 day ago
Remote Customer Service Representative
United States
Full-time
Remote
Entry Level
2+ years expACC Premiere is a company passionate about customer service, providing exceptional service experiences for well-known brands. They are seeking individuals to handle customer inquiries and complaints, document interactions, and maintain a knowledge base of products and services.
Outsourcing/Offshoring
Responsibilities
Handle customer inquiries and complaints
Document and update customer records based on interactions
Maintain a knowledge base of the evolving products and services
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately, and efficiently
Qualification
Required
Experience in retail, customer service, and/or data entry
Handle customer inquiries and complaints
Document and update customer records based on interactions
Maintain a knowledge base of the evolving products and services
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately, and efficiently
Dedicated home office workspace, preferably a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet (plug directly into your router)
Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
Agents are responsible for maintaining the workspace in a safe condition
Personal disruptions are not allowed during scheduled hours and should not be audible in background noise
Preferred
Minimum of 2 years customer service experience in a call center environment
Experience supporting brand products and services
Positive and professional demeanor
Excellent written and verbal communication skills
Minimum HS diploma, college preferred
Experience with diagnosing and troubleshooting
Has experience supporting consumer products and/or services
Benefits
***Equipment Provided***
***Paid Training***
Company
ACC Premiere
ACC Premiere is a privately held, technology-first global provider of omnichannel outsourced contact center solutions, delivering exceptional customer experiences through a seamless blend of AI-powered automation and premium live agent support.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase