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North End Teleservices LLC · 1 day ago

Customer Service Representative

Omaha Tower, 2120 South 72nd Street, Omaha, NE, USA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

North End Teleservices LLC is seeking a Customer Service Representative to assist customers with inquiries and issues. The role involves taking incoming calls, using chat, and making outbound calls to provide information and resolve problems efficiently and professionally.

Customer ServiceOutsourcingTechnical Support

Growth Opportunities

Responsibilities

Utilize standard technology such as a telephone, e-mail, and web browser

Navigate to the appropriate pre-scripted responses which is required to be read verbatim to provide basic general and claims specific information

Follow established and documented policies and standard operating procedures, such as working within the various systems, timekeeping, documentation of your call from end to end and adhering to ethic and privacy rules

Assist callers with filling out their application and submitting it electronically to plan provider for processing

Complete basic call log, documentation, and related call details for each phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR during the call

Qualification

Customer service experienceTyping skillsEnglish fluencyWindows operating systemContact center technologyMulti-taskingCommunication etiquetteComputer skillsExcel proficiencyWord proficiencyInterpersonal skillsOrganizational skillsLeadership skills

Required

High School diploma or equivalent required

Minimum 6 months customer service/administrative/telemarketing experience required

Must be able to speak and read English clearly, professionally, and fluently

Must be able to type a minimum of 20 WPM

Experience working with a personal computer and the Windows operating system is required

The ability to effectively work within established key performance indicators/metrics is necessary

Must have demonstrated excellent interpersonal and leadership skills

Must be able to multi-task and stay organized while completing simultaneous tasks

May be required to work holidays. Overtime may be required

Preferred

Must be able to navigate various systems and browsers

Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers

Knowledge of contact center technology

Strong Computer skills with proficiencies in Excel and Word

Excellent command of the English language, effective use of grammar skills

Excellent communication etiquette

Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance