Technical Support Specialist I jobs in United States
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Mindlance · 3 months ago

Technical Support Specialist I

positionMemphis, TN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Mindlance is a company seeking a Technical Support Specialist I to assist users with computer software and hardware issues. The role involves answering inquiries, installing software, performing hardware testing, and maintaining records of communication transactions and problem resolutions.

Human Resources
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H1B Sponsor Likelynote

Responsibilities

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
May install software or perform hardware testing remotely
Enter commands and observe system functioning to verify correct operations and detect errors
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualification

Computer software knowledgeCustomer service skillsVerbal communication skillsWritten communication skillsProblem solving skillsInterpersonal skillsTime managementWork independently

Required

Associate's degree in computer related field or equivalent training required
0-2 years experience required
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Basic ability to work independently and manage one's time
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Company

Mindlance

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Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
dateFounded in 1999
location
Union, New Jersey, USA
people-size1001-5000 employees
web-link
http://www.mindlance.com

H1B Sponsorship

Mindlance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)

Funding

Current Stage
Late Stage

Leadership Team

R
Rajat Paul Dhall
Co-Founder & Managing Director
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V
Vik Kalra
Co-Founder and Managing Director
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