Alpha Consulting Corp. ยท 3 weeks ago
Network/Operations - Technical Support - Sr Technical Support - Sr
Richmond, VA
Full-time
Onsite
Mid, Senior Level
$21/hr - $24.77/hr
1+ years expAlpha Consulting Corp. is seeking a Senior Technical Support Specialist to join their dynamic team, where you will play a crucial role in maintaining the security and efficiency of IT systems. The role involves providing exceptional support to end-users and protecting the organization from cybersecurity threats.
ConsultingPharmaceuticalStaffing Agency
No H1B
Responsibilities
Provide endpoint vulnerability remediation support using various tools and techniques
Monitor and respond quickly and effectively to service desk calls
Interact with end users via soft phone or chat modules to resolve desktop vulnerabilities
Remotely access and support end-user machines to achieve first call resolution
Utilize Service Now as the ticketing tool to track and escalate incidents
Participate in projects and program initiatives within the team
Qualification
Required
Applicants must be able to work directly for Artech on W2
High School Diploma, GED, or equivalent certification
At least 1 year of remote help desk support experience
Preferred
Bachelor's Degree or military experience
1 year of equivalent Mac support experience
1 year of equivalent Windows OS support experience
2 years of end-user support experience
1 year experience with ServiceNow
1 year of experience with Vulnerability Assessment tools (Qualys, Rapid7, Crowdstrike, BeyondTrust)
Benefits
Inclusive and diverse work environment
Opportunities for professional growth and development
Comprehensive benefits package
Company
Alpha Consulting Corp.
Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase