Sun Life · 2 months ago
Client Partner Consultant, DentaQuest
Baltimore, Maryland
Full-time
Hybrid
Mid, Senior Level
$63K/yr - $94K/yr
5+ years expSun Life is one of the largest providers of employee and government benefits in the U.S., and they are seeking a Client Partner Consultant to oversee client relationships and ensure program success. The role involves managing contract deliverables, compliance reporting, and coordinating cross-functional teams to meet client expectations.
FinanceFinancial ServicesInsurance
Responsibilities
Responsible for on-going, effective communications and service to the current clients via on-site meetings, web-conference calls, and day-to-day interaction
Provide primary support to DentaQuest leadership for administration of administration of the client’s program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFR and contract
Proactively identify client expectations, communicate expectations to DQ leadership and staff, and ensure expectations requirements are delivered effectively. Proactively resolve issues and strengthen relationships at various professional levels within the client’s organization
Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs to include coordination of documentation requests, meeting organization, and responding to auditor follow-up requests to DentaQuest
Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance
Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion)
Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines
Perform functions that support timely and accurate reporting to clients
Responsible for ensuring Office Reference Manuals are kept up to date, corrective action plans are implemented and client audits are organized effectively
Develops and submits IODs based on CMS, market- or client-specific program requirements
Manages process for obtaining program requirements, documentation, support and other special requests from clients, providers and other organizations
Provides regular updates to senior management on internal and external issues affecting market performance
Represent DentaQuest at health fairs, conferences and advisory meetings through the State
Utilize leadership, negotiation, conflict resolution, project management, and strategic problem-solving skills
Other duties as assigned
Qualification
Required
Bachelor's degree in business, Healthcare Administration (or related field) or equivalent, relevant work experience
Five years' experience working with external clients/customers; proven track record of providing superior service to internal and external customers
Two years' experience in a supervisory role
Well-organized and superior organizational, written, and oral communication skills (particularly presentation skills)
Knowledge of group benefits
Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions
Ability to work independently and as part of a team
Proficient with general computer software including Microsoft Excel, Word and Outlook
Proven problem-solving skills
Ability to make good judgment conclusions based on data available with minimal supervision
Ability to prioritize and organize multiple tasks with tight deadlines
Excellent customer service skills
Up to 50% local travel required
Benefits
Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive and collaborative work environment
Company
Sun Life
Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives.
10001+ employees
H1B Sponsorship
Sun Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (27)
2023 (18)
2022 (18)
2021 (12)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$1.05B2024-05-13Post Ipo Debt· $548.79M
2023-07-04Post Ipo Debt· $500M
2000-03-24IPO
Leadership Team
Kevin Strain
President & CEO
Luc Nhon Ly
Chief Executive Officer
Recent News
2025-12-02
MarketScreener
2025-12-02
South China Morning Post
2025-11-27
Company data provided by crunchbase