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TP · 3 weeks ago

Social Media Content Moderator - Portuguese Bilingual - Onsite

US-FL-Port Saint Lucie

Full-time

Onsite

New Grad, Entry Level

0+ years exp

TP is a global, digital business services company. They are seeking a Social Media Content Moderator to review user-generated content for compliance with community guidelines, ensuring a positive social experience for all users.

CRMCustomer ServiceOutsourcingTechnical Support

Growth Opportunities

Responsibilities

Review content to determine community guidelines are met while upholding a high standard of accuracy and quality

Participate in frequent refresher training to always implement correct policies

Comply with the performance indicators or parameters defined by the specific client's operation

Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client

Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality

Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information

Participate in continuous training programs established by the company for optimal development in the role

Comply with all the orders, instructions, procedures related and complementary to the role

Able to moderate traumatic, sensitive and potentially offensive content

Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements

Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards

Qualification

Social media experienceContent moderationCustomer service experienceWindows-based systemsSolution-orientedAttention to detailCommunication skillsOrganizational skillsCritical thinkingEmotional intelligence