Optum ยท 2 days ago
Ambulatory Service Representative III
Austin, TX
Full-time
Onsite
Entry, Mid Level
$20.38/hr - $36.44/hr
2+ years expOptum is part of one of the nation's leading health care organizations, Kelsey-Seybold Clinic, which offers coordinated care across multiple specialties. The Ambulatory Service Representative III role involves performing various functions such as financial reviewing, patient service, and medical records management to enhance patient satisfaction and care quality.
EducationHealth CareMedicalPharmaceutical
Responsibilities
The Ambulatory Service Representative (ASR) III performs detailed job requirements of a financial reviewer, patient service representative, PBX operator, appointments clerk and/or medical records clerk
The ASR III will perform other duties as assigned by the site manager
Qualification
Required
High School diploma or GED
2+ years medical office experience to include the following: Face to face customer service, cash handling, patient registration, appt. scheduling, medical billing, & experience in answering a multi-line telephone system, OR 1+ years KSC Experience as an Ambulatory Service Representative II
EMR experience
Solid computer skills and knowledge of Microsoft Office applications (MS Word, Excel, and PowerPoint) and web/Internet
Familiarity with medical terminology
Proven excellent customer service skills in person and over the telephone
Fluent in English, verbal and written
Preferred
3+ years of working in a physician, hospital, or medical office environment
2+ years of insurance/managed care experience, to include insurance verification, being able to identify, communicate/articulate and understand the difference between insurance plans (HMO, PPO, EPO, etc.)
Epic experience
Bilingual- English and Spanish communication skills (oral and written)
Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues
Demonstrated ability to maintain strict confidentiality of all personal/health sensitive information
Demonstrated ability to effectively handle challenging situations and to balance multiple priorities
Demonstrated interpersonal skills which are required to interact with internal and external contacts in a courteous and patient focused manner
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase