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AEROCONTACT · 9 hours ago

Customer Service Representative I (H/F) - SAFRAN SEATS USA LLC

Gainesville, FL

Full-time

Hybrid

Mid Level

4+ years exp

Safran is an international high-tech group operating in aerospace, space, and defense sectors. The role involves building and maintaining customer relationships for spare parts, ensuring timely fulfillment of customer needs, and serving as the main contact for customers while meeting sales and delivery goals.

Corporate TrainingRecruitingTraining

Responsibilities

Acts as the primary liaison between the customer and Safran Seats relative to spare part sales. This includes interfacing with finance, engineering, manufacturing, production control, pricing and purchasing departments as required. Typically, this would consist of advance customer accounts due to the level of expertise

Prepares Pricing Quotations and follows-up on customer inquiries

Process customer purchase orders utilizing internal operating systems and acknowledge the delivery date to customer

Monitors sales and delivery of spare part orders for assigned customers. Manage orders to ensure data, dates, and commitments accurately reflect our customer's expectations

Provides technical assistance and information to customers

Mitigate complaints and settle customer disputes; to include quality concerns and credit memos

Contribute to team success during workload cycles to ensure customer demands are met for all accounts

Performs other related duties as required, which includes any customer related items which could include but is not limited to accounts receivable, product support, warranty, or seat related issues

Required to participate in the rotation of the AOG cell phone

Participate in Tiger Teams or other special teams to support their assigned customer. Responsible for accurate and timely response to all customer requests

Participates in company training and innovations as required

Potentially acts as a key user for the Front Office

Assists with training for all CSR's

Performs other duties as assigned

Qualification

Customer relationship managementMicrosoft Office proficiencyTechnical assistanceMulti-taskingCommunication skillsPresentation skills

Required

High School Diploma or equivalent

Experience in a customer related area or proven ability to work well with customers

With a High School Diploma, an additional four (4) years of experience in a customer related area or proven ability to work well with customers required

With an Associate's degree, an additional two (2) year of experience in a customer related area or proven ability to work well with customers required

Two of the additional years of experience must come from within Safran Seats

Must be proficient in the operation of office computers

Must have advanced level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.)

Must have the ability to generate written communication and to operate required office equipment

Ability to read and review written communication

Speech and hearing abilities that allow individual to communicate clearly and distinctly in English

Must be able to work extended hours as needed

Must have ability to efficiently perform multiple tasks simultaneously

Must be able to interface with all departments within the company, as well as multi-cultural outside customers

Sets high standards of performance for self: assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Customer Focus: Make customers and their needs a primary focus of one's actions; develop and sustain productive customer relationships

Inspire Others: demonstrate positive attitude

Presentation Skills prepare and present presentation internally and externally

Ability to adapt to change in processes and offer critical thinking of ways to improve