Murphy USA · 21 hours ago
Customer Care Agent I
200 E Peach St
Full-time
Onsite
New Grad, Entry Level
0+ years expMurphy USA is a company that provides customer support through its Murphy Drive Rewards Mobile App and Website. The Customer Care Agent will be responsible for answering inbound calls, responding to emails, and assisting customers while ensuring a positive experience and resolving issues efficiently.
Customer ServiceMarketingRetail
Responsibilities
Answer inbound calls, respond to email and assist as needed
Answer calls from sites and customers, analyze issues, instruct callers on solution or escalate to appropriate department
Follow up on accurate and timely ticket resolution
Use daily, weekly and monthly contact center reports to achieve Murphy Drive Rewards goal
Follow up on escalated issues
Provide escalated point of contact for field personnel or other departments
Interact with operations/store personnel to resolve issues
Report all issues in a timely manner
Recognize and reward peer performance
Maintain good working relationship with peers, management and other departments
Perform any other related duties as required or assigned
Qualification
Required
Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others
0 to 6 months related experience and/or training, or equivalent combination of education and experience
Company
Murphy USA
Murphy USA is the place hard-working people count on for big savings on quality gas, so they can go farther down the road.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-08-23IPO
Leadership Team
Mindy West
Executive Vice President and COO
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-12-22
Arkansas Business — Business News, Real Estate, Law, Construction
2025-12-12
2025-12-10
Company data provided by crunchbase