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Nation Safe Drivers · 2 days ago

Facilitator

Boca Raton, FL 33487

Full-time

Onsite

Mid Level

3+ years exp

Nation Safe Drivers is dedicated to empowering operational teams for success. The Learning & Development Facilitator will manage the new hire training lifecycle and design training programs to equip team members with essential tools and knowledge. This role also supports training initiatives for off-site business partners to ensure consistent service quality.

Insurance

Responsibilities

Design, develop, and continuously refine dynamic training materials for both internal teams and external BPO partners

Lead and orchestrate the end-to-end new hire training experience, ensuring a seamless and effective transition from the classroom to production

Facilitate engaging upskilling and recurrent training sessions for existing team members to boost performance, introduce new processes, and support career progression

Maintain and update the internal Knowledge Base, ensuring all process and procedure documentation is current, clear, and easily accessible

Collaborate proactively with operations leadership to diagnose knowledge gaps, identify areas for improvement, and develop targeted training solutions

Implement and manage a robust peer review process to foster a culture of continuous improvement, accountability, and knowledge sharing

Qualify and certify offshore trainers, providing them with the necessary knowledge and materials to deliver high-quality training that aligns with our standards

Identify and mentor high-potential team members, supporting their professional development and contributing to the company's succession planning strategy

Assist in leading and executing broader training initiatives implemented across the organization

Evaluate current training processes and outcomes with a critical and forward-thinking mindset, driving continuous improvement in our L&D strategies

Manage administrative duties, including monitoring training operations, developing procedures, and staying informed on key departmental and organizational initiatives

Performs other duties of a similar nature or level

Qualification

Training program designFacilitation skillsKnowledge managementComputer proficiencyInterpersonal skillsEffective communicationAttention to detailInitiative

Required

Equivalent to completion of two years of college-level coursework in business or a field related to the work and three years of office administrative, supervisory or lead experience in the area of assignment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above

Must maintain highest level of Confidentiality at all times

Ability to communicate effectively (verbal and written)

Excellent interpersonal skills

Proficient computer skills: must have working knowledge of Excel and Word

Ability to follow up and meet deadlines

Strong attention to detail

Ability to identify discrepancies and take initiative to research variances and correct