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GlowTouch Technologies · 2 days ago

Network and Data Center Engineer

Dallas, TX

Full-time

Onsite

Senior Level

5+ years exp

GlowTouch Technologies is seeking a motivated and detail-oriented Network & Data Center Engineer to support the design, implementation, and maintenance of their enterprise-level network and data center infrastructure. The role involves ensuring high availability, scalability, and security across mission-critical network environments while collaborating with cross-functional teams to support business operations and future growth.

Call CenterCustomer ServiceInformation TechnologyOutsourcingTechnical Support

H1B Sponsor Likely

Responsibilities

Design, configure, and maintain LAN, WAN, and data center networks, including routers, switches, firewalls, and load balancers

Monitor network and data center performance, troubleshoot issues, and implement corrective actions to minimize downtime

Ensure compliance with security policies, standards, and best practices across infrastructure components

Coordinate work with clients and our telecommunications and data center providers as part of our complex global and diverse connectivity model

Collaborate with cross-functional teams to support cloud integrations, disaster recovery planning, and development of hybrid environments

Perform capacity planning, system upgrades, and patch management to maintain optimal performance and security

Document network and data center configurations, processes, and procedures for operational consistency and transparency

Support virtualization platforms (VMware, Hyper-V, or similar) and storage systems to ensure efficient resource utilization

Provide Tier 3 support for escalated incidents and mentor junior engineers

Qualification

Network engineeringData center operationsTCP/IPRouting protocolsNetwork security protocolsCloud platformsMonitoring toolsAnalytical skillsVoIPTelephonyAutomation/scriptingCompliance frameworksCertifications CCNPCertifications CCIECommunication skillsDocumentation skills

Required

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)

Minimum of 5 years of hands-on experience in network engineering and data center operations

Strong knowledge of TCP/IP, UDP, routing protocols (BGP, OSPF, EIGRP), VLANs, and VPN technologies

Experience with enterprise-grade virtual and physical network and firewall devices (e.g. Cisco, Meraki, Fortinet, Palo Alto, etc.)

Demonstrated knowledge of network security protocols and advanced firewall configuration, including IDS/IPS and zero-trust architectures

Familiarity with cloud platforms, particularly AWS, Azure, or GCP, and hybrid infrastructure models

Excellent analytical, communication, and documentation skills

Must reside in the Dallas, Texas or Austin, Texas metropolitan areas with ability to travel as needed

Preferred

Expertise in VoIP, SIP, WebRTC, and DTMF signaling, with proven ability to troubleshoot complex telephony integrations

Familiarity with compliance frameworks such as HIPAA, PCI-DSS, and SOC 2, ensuring secure and regulatory-aligned infrastructure

Hands-on experience with data center power, cooling, and rack management for optimized operational efficiency

Proficiency in monitoring tools (SolarWinds, Nagios, etc.) and automation/scripting (Python, PowerShell) desired

Relevant certifications such as CCNP, CCIE, VCP, or equivalent are highly desirable

Company

GlowTouch Technologies

Glassdoor3.6

UnifyCX is a future-ready, next-generation customer experience platform that fuses the best of human expertise with advanced AI technology.

Founded in 2002

Louisville, Kentucky, USA

1001-5000 employees

https://www.glowtouch.com/

H1B Sponsorship

GlowTouch Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)