Scalence L.L.C. · 1 month ago
Laboratory IT Support Engineer
Collegeville, PA
Full-time
Onsite
Senior Level
7+ years expScalence L.L.C. is a technology-focused company seeking a Laboratory IT Support Engineer. The role involves troubleshooting computer and network issues, supporting laboratory software, and assisting scientists with incident management and user support.
Information Technology & Services
No H1B
Responsibilities
Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues
Background with End-user Computing or Desktop Support skills essential
Break Fix consists of 80 of a Lab Engineers workload
Understanding of Networking concepts, such as network topography, VLANSs, Static Dynamic IPs, Subnetting, ITOT Networks, and basic understanding of firewalls
Candidate should be familiar with the OSI model and how to troubleshoot different network layers
Knowledge and understanding of Active Directory requiredD2D and or project support AGILE ways of working necessary
Background with computer security
Previous experience with validated systems (GxP) a plus
Implement the validated client data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within RD (GxP and non-GxP)
Support for scientists in incident management, user support and coaching, access management
Testing and validation of computer software (complete tests in different environments, writing technical documentation)
Familiar with ticketing systems such as ServiceNow
Client Excel skills a plus
In-depth knowledge in Client OS including iOS and Linux a plus
Assist in maintaining existing computer infrastructure of 8000 PCs globally
Image Onboard new computers into the domain and onto the network
Secure and protect new and existing hardware
Consult with the scientist as they require assistance with their equipment
Troubleshoot and implement data flows for scientific instruments
Qualification
Required
Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues
Background with End-user Computing or Desktop Support skills essential
Break Fix consists of 80 of a Lab Engineers workload
Understanding of Networking concepts, such as network topography, VLANSs, Static Dynamic IPs, Subnetting, ITOT Networks, and basic understanding of firewalls
Candidate should be familiar with the OSI model and how to troubleshoot different network layers
Knowledge and understanding of Active Directory required
D2D and or project support AGILE ways of working necessary
Background with computer security
Previous experience with validated systems (GxP) a plus
Implement the validated client data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within RD (GxP and non-GxP)
Support for scientists in incident management, user support and coaching, access management
Testing and validation of computer software (complete tests in different environments, writing technical documentation)
Familiar with ticketing systems such as ServiceNow
Client Excel skills a plus
In-depth knowledge in Client OS including iOS and Linux a plus
Assist in maintaining existing computer infrastructure of 8000 PCs globally
Image Onboard new computers into the domain and onto the network
Secure and protect new and existing hardware
Consult with the scientist as they require assistance with their equipment
Troubleshoot and implement data flows for scientific instruments
Must Have 7+ years of Experience in Desktop Management - Infrastructure Services (IS)
Applicants must be able to work directly for Artech on W2
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase