Farm Bureau Insurance of Michigan · 1 day ago
FNOL Claims Representative
Lansing, MI
Full-time
Onsite
Entry Level
1+ years expFarm Bureau Insurance of Michigan is seeking an FNOL Claims Representative to provide outstanding customer service while handling new claims. The role involves accurately capturing first notices of loss and guiding customers through the claims process.
Auto InsuranceCommercial InsuranceFinancial ServicesHealth InsuranceInsuranceLife InsuranceProperty Insurance
Responsibilities
Accurately capture the first notice of loss in a professional, empathetic, and courteous manner by fielding calls from policyholders, agents, attorneys and third parties
Engage in active listening with callers to confirm or clarify information
Set proper expectations for the caller by providing a high-level explanation of the claims process as determined by the complexity of the claim
Make decisions based on the facts presented whether to review the FB Auto Express triage point system with policyholder to determine if a vehicle is a total loss
Promote the use of preferred auto vendors with customers
Review loss data to determine if claim qualifies for the Direct Repair Program
Extend offer to policyholder and provide nearby repair facility options
Explain benefits to customers if they use preferred vendors
Learn how to identify all relevant claim exposures and accurate loss cause codes according to the description of loss, the No-Fault law, and the applicable policy language
Assign claim to the appropriate claim handling unit or the automated workflow system depending on Best Practices for specific disciplines and exposures
Build knowledge of auto and property/casualty insurance laws and Claims Division Best Practices as it relates to Michigan and Pennsylvania
Develop knowledge of all property/casualty contracts written by the companies and their various endorsements and exclusion, as well as knowledge of company procedures and accepted claim practices
Partner with the Property Claims Department to answer the existing property claims call line
Provide customers basic claim information and direct them to the adjuster, when warranted
This can be high volume during a storm related event
Develop an understanding of all programs used by Farm Bureau to streamline the claims process or facilitate claim handling
Develop a working knowledge of claim procedures and all internal systems required to support the claim process
Stay current on changes as they relate to job functions
Seek ways to foster self-development and growth
Qualification
Required
High school diploma or equivalent required
Minimum of one year of experience in call center or customer service environment required
Excellent typing skills and minimum 50 wpm required
Proven strong listening, verbal and written communication skills
Preferred
Insurance-related classes preferred
Benefits
Medical
Dental
Vision
401K
Company
Farm Bureau Insurance of Michigan
At Farm Bureau Insurance we’re dedicated to serving Michigan - and only Michigan.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Donald Simon
Chief Executive Officer
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