Scalence L.L.C. · 1 month ago
Contact Center Engineer - Amazon Connect
Seattle, WA
Full-time
Onsite
Senior Level
$61/hr - $61/hr
7+ years expScalence L.L.C. is seeking a talented engineer to join their dynamic team focused on designing, developing, and deploying cutting-edge contact center solutions using Amazon Connect. The role involves enhancing customer experience and operational efficiency through innovative technology solutions.
Information Technology & Services
No H1B
Responsibilities
Design, develop, and deploy Amazon Connect contact center solutions
Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies
Optimize call flows and implement analytics for enhanced customer experience
Ensure security, compliance, and scalability of the contact center environment
Qualification
Required
Applicants must be able to work directly for Artech on W2
Proven 7 years of experience in designing and deploying Amazon Connect solutions
Strong understanding of AWS services such as Lambda, Lex, DynamoDB, S3, and Kinesis
Experience in troubleshooting and resolving telephony and call quality issues
Experience in developing chatbots and voice bots using AWS Lex and Lambda
Familiarity with AWS Contact Lens and Amazon Connect Insights for analytics
Strong collaboration skills with developers, architects, and stakeholders
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase