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Balboa Bay Resort · 1 day ago

Director of Revenue Management

Newport Beach, CA

Full-time

Onsite

Director/Executive

Balboa Bay Resort is a luxurious waterfront haven celebrated for its exceptional service and captivating ambiance. The Director of Revenue Management is responsible for developing and leading pricing and inventory optimization strategies to meet revenue goals and grow market share.

Hospitality

Hiring Manager

Nicole Buenrostro

Responsibilities

Lead hotel pricing and yield strategies across all channels and segments, ensuring alignment with company pricing philosophy and revenue objectives

Develop, execute, and communicate strategic revenue plans using available systems to manage accurate and effective selling strategies

Analyze and monitor performance across all distribution channels (Internet, GDS, CRO, Consortia, Wholesale, etc.) while maintaining rate parity

Partner with the Director of Sales to create and approve competitive and engaging rate strategies for group, business travel, wholesale, and contracted segments

Collaborate with Group Sales and Catering to establish space release policies, catering minimums, and selling strategies aligned with revenue goals

Proactively manage hotel inventory to optimize revenue across Rooms, Function Space, and Food & Beverage outlets

Assess room inventory performance and implement corrective actions through promotions, restrictions, and policy management

Prepare accurate weekly and monthly day-by-day forecasts for transient and group business based on sales and event services input

Provide actionable data analysis on business segments, account production, channel performance, market mix, room type demand, and geographic trends

Monitor market trends, competitive activity, and customer behavior to recommend pricing, inventory, and selling strategies

Ensure accurate and compelling hotel representation across brand websites and third-party distribution platforms

Support development of transient and group room budgets and contribute to the hotel’s overall marketing plan

Define booking terms, conditions, and allotments in partnership with Sales for all transient and group segments

Analyze weekly and monthly market share and RevPAR performance to identify opportunities and ensure competitive positioning

Collaborate with on-property and corporate marketing teams to drive digital marketing initiatives and optimize direct e-commerce performance

Develop and execute 3-, 6-, and 12-month strategic action plans to drive transient revenue growth

Oversee reservations department performance, including conversion efficiency, Navis leads, abandoned carts, and overall selling effectiveness

Manage and evaluate reservations agents’ and supervisors’ performance to maximize conversion and revenue outcomes

Identify and yield topline revenue opportunities across all revenue-generating outlets, including Rooms, F&B, Spa, Recreation, Parking, and ancillary services

Conduct revenue per unit analysis, menu engineering, competitive benchmarking, and trend analysis to drive incremental revenue

Develop creative packages, seasonal offers, and promotional strategies to maximize revenue potential

Partner with department leaders to create and implement SOPs as needed, ensuring execution and accountability through hands-on follow-through

Qualification

Revenue management strategiesData analysisPricing strategiesMarket analysisInventory managementCollaborationCommunicationLeadership

Required

Assists the property in meeting revenue goals and growing market share by developing and leading total hotel pricing and inventory optimization strategies

Analyzes hotel performance and pricing effectiveness

Identifies revenue opportunities and makes recommendations to hotel for pricing and/or inventory management changes

Monitors demand trends, booking patterns, pace and market conditions

Analyzes reports and data and develops models and projections

Measures outcomes and effectiveness of revenue improvement programs