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Emergent Holdings · 1 week ago

Commissions Analyst - Agent Administration

Detroit, MI

Full-time

Onsite

Entry, Mid Level

2+ years exp

Emergent Holdings is seeking a Commissions Analyst to manage agent compensations and support management in various analytical functions. The role involves ensuring accurate and timely compensation payments, supporting sales staff, and coordinating system implementations and technical support for incentive programs.

Health CareInformation ServicesInformation TechnologyInsuranceMedical

Comp. & Benefits

Responsibilities

Responsible for the payment of agent compensations, and assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of agent compensation, financial and system stability and customer service satisfaction

Ensure the accuracy, timeliness and efficiency of monthly compensation payments to agents

Support sales staff, both internal and external, in terms of problem identification, resolution and trend analysis

Support business unit efforts related to new system implementation and HIPAA initiatives

Provide assistance to the Senior Sales Analyst in training and supporting the needs of other department staff members

Identify, plan, design and implement necessary system modifications, new or existing reports, policies and procedures as assigned in conjunction with the IT team

Coordinate and provide technical support for incentive programs and various corporate projects

Conduct analysis and assessments of compensation trends to identify accuracy and efficiency of application results

Assign and perform quality review of work for other assigned department staff members

Coordinate and provide technical support for tracking customer activity within the BCBSM corporate systems

Qualification

Salesforce CRMData analysisAgent Compensation structuresAccessExcelInterpersonal skillsProblem solvingPresentation skillsWritten communicationVerbal communication

Required

Knowledge of the Agent Sales Distribution Channel and Agent Compensation structures

Excellent analytical, problem solving, presentation, interpersonal, written and verbal communication skills

Ability to effectively identify, summarize and clearly communicate analytical findings with internal and external customers

Working knowledge and use of PC applications, computer systems (e.g Salesforce CRM, BCN Facets, etc.), agent sales distribution system, and software packages (e.g. Access, Excel, Word and Outlook)

Ability to navigate, execute programs in the Salesforce CRM mainframe environment and generate reports and queries in Access, track data and operate all functions at a high level of proficiency

Ability to make decisions within scope of responsibility, maintain confidentiality of sensitive information, work within a team environment and handle multiple assignments

Other related skills and/or abilities may be required to perform this job

Preferred

Bachelor's Degree in Business, Mathematics, Information Systems or related area

Two (2) years experience in an analytical, research or management information position in service, health or sales related industry

Project planning and familiarity with the client server environment

Company

Emergent Holdings

Emergent Holdings’ elite team makes lives, companies and communities better! Emergent Holdings is driven by a singular goal — improving the health and safety of our customers and our communities.

Founded in 2000

Lansing, Michigan, USA

1001-5000 employees