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Harbor · 1 day ago

Application Support Analyst - 3E Legal Tech Finance Systems

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Harbor is seeking an Associate Consultant to join their 3E Managed Services team within the Legal Technology and Operations practice group. The role focuses on ensuring successful client engagements, resolving production issues, and improving client satisfaction while collaborating with a skilled team across multiple time zones.

Business DevelopmentConsulting

H1B Sponsor Likely

Responsibilities

Provide application guidance to clients and collaborate with users to achieve their business needs

Analyze and resolve application and data integrity issues

Perform train the trainer sessions on various business modules within the application

Document processes and procedures as require by clients

Prepare test cases and perform QA testing on application enhancements

Gather requirements for application enhancements and collaborate on implementing them with technical team members

Stay current with application releases

Requirement for on-site visits should the need arise

Report back and collaborate with senior MS management to address client or junior staff concerns

Contribute to the work of Managed Services, including:

Build trusted relationships with clients to effectively support long term service and growth

Ensure that services are delivered and client cases are updated in according to service level agreements (SLAs)

Attend regular backlog review and client meetings

Contribute to team Knowledge Base

Provide best practice guidance and solutions based on business needs

Work with cross-functional teams to delegate work as needed

Qualification

3E legal accounting systemsSQLWindows Operating SystemJiraConfluenceAnalytical skillsProblem-solving skillsCommunication skillsInterpersonal skillsFlexibilityAdaptabilityContinuous learning

Required

Bachelor's degree in computer science, business administration, information systems or equivalent combination of experience and education

2-3 + years of related experience with responsibilities related to Legal Technology or Professional Services products and services

2-3 + years of experience in a client-facing role

2-3 + years of hands-on experience using or training on 3E or other legal accounting systems, either at a Law Firm in an accounts department or legal services environment

Strong analytical and problem-solving skills

Ability to communicate effectively, verbally and in writing, with technical, business and management staff

Excellent interpersonal skills with the ability to develop solid working relationships with colleagues and clients

Flexibility to adapt to change and to learn and develop new skillsets as required

Dynamic and excited to constantly learn new features within the software and legal industry

Preferred

Preferred knowledge of SQL and Windows Operating System

Intermediate level of experience dealing with collaboration and project tracking tools e.g. Jira and Confluence

Company

Harbor

Harbor is a provider of expert services across strategy, legal technology, operations, and intelligence.

Chicago, Illinois, USA

501-1000 employees

https://harborglobal.com

H1B Sponsorship

Harbor has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)