Apply on Employer Site

Zenity · 2 weeks ago

Technical Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Zenity is a leading platform focused on securing and governing AI Agents. They are seeking a Technical Customer Success Manager to drive customer adoption and ensure long-term success of their security solutions through technical expertise and relationship management.

Artificial Intelligence (AI)Cloud SecurityCyber Security

Responsibilities

Lead end-to-end onboarding, including discovery sessions, product training, risk assessments, solution design, technical integrations, and security posture setup

Guide customers in establishing internal security programs for low-code/no-code (LCNC) and AI standards

Translate customer business goals and security requirements into tailored implementation plans

Serve as a trusted advisor on LCNC, AI, and enterprise application security best practices

Provide hands-on support in configuring policies, addressing platform risks, and building governance frameworks

Investigate and troubleshoot security violations, offering clear remediation strategies

Build strong relationships with stakeholders at all levels, ensuring Zenity’s solutions align with business outcomes

Proactively monitor platform usage, risk reduction, and security improvements to demonstrate ROI

Identify opportunities for optimization, innovation, and expansion in customer environments

Lead Quarterly Business Reviews (QBRs) to showcase progress, risk posture improvements, and roadmap alignment

Stay ahead of industry trends, security threats, and compliance requirements to anticipate customer needs

Collaborate with Sales, Product, and Engineering to advocate for customer requirements and influence roadmap priorities

Qualification

CybersecurityApplication SecurityGovernance FrameworksLCNC PlatformsAI GovernanceData ProtectionOWASPMITREAnalytical SkillsCustomer EngagementProactive AttitudeOutcome-OrientedProblem-Solving SkillsCommunication SkillsTeam Collaboration