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Airspace · 2 days ago

Operations Manager, Aerospace and Defense

Columbus, Ohio

Full-time

Onsite

Mid, Senior Level

$80K/yr - $100K/yr

Airspace is a tech-enabled freight forwarder redefining critical package delivery. The Operations Manager, Aerospace and Defense will lead operational excellence within the aerospace sector, ensuring consistent performance and implementing improvement initiatives across cross-functional teams.

LogisticsSoftwareSupply Chain ManagementWarehousing

Responsibilities

Maintain on-site presence at the Ohio location

Take full ownership of assigned key accounts and all related on-site operations

Serve as the primary on-site escalation point and main contact for all operational performance within your sector

Monitor and address daily, weekly, and monthly performance trends through team coaching, feedback, and process improvements

Support your team directly when needed to ensure smooth operations and maintain top-tier customer service

Represent Operations in key customer meetings (onboarding, QBRs, escalations, issue resolution, and expansion discussions)

Partner with Revenue teams to develop, review, and approve standard operating procedures (SOPs) and customer-specific workflows

Collaborate with Network, R&D, Finance, and other departments to design and implement custom operational solutions that fall outside standard processes

Lead or participate in both internal and external deployment (implementation) calls to ensure operational readiness

Define sector-specific standards, workflows, and performance expectations to ensure consistent, high-quality service

Work with Network to design and optimize solutions during customer onboarding

Identify risks and operational challenges early, providing regional or sector-specific insights during customer RFPs

Establish and track key performance indicators (KPIs) for your sector

Regularly report on sector performance and improvement plans through written updates and leadership meetings

Lead and coach Operations team members in your sector, setting clear goals aligned with company OKRs and performance metrics

Maintain consistent operational coverage and workforce planning to ensure 24/7/365 service delivery

Assist with recruitment, onboarding, and professional development in partnership with Operations Leadership and the People Team

Establish and manage a regular business rhythm for performance reviews, goal alignment, and team communication

Foster strong communication standards across all internal and external channels

Qualification

Operational ExcellenceContinuous ImprovementTeam LeadershipCross-functional CollaborationCoaching SkillsCommunication SkillsProblem SolvingTime Management