LanceSoft, Inc. · 4 months ago
Customer Affairs Program Analyst
Topeka, KS
Full-time
Onsite
Entry, Mid Level
$22/hr - $24/hr
2+ years expLanceSoft, Inc. is a company focused on fostering positive customer relationships. The Customer Affairs Program Analyst plays a key role in managing customer-impacting programs and enhancing customer experience through outreach and education.
Information Technology
Responsibilities
Manage multiple department programs competently and accurately: Critical Needs Program and Rehousing Program
Oversee and manage the daily workflow of multiple programs, which include tracking and processing paperwork and applications associated with the programs, including CCB updates, customer communication, initiating field activity, records management, and reporting (55%)
Help develop messaging and drive education and participation in the programs from both an external and internal strategic approach (25%)
Provide reporting and track activities of programs on monthly, quarterly and annual basis (20%)
Enhance the customer experience through targeted outreach and education to low-income and elderly customers
Interface with customers with a direct outreach approach to provide options and information about programs and services that will assist with the payment of energy bills. This includes face to face assistance at the KC Connect location. (40%)
Work with Customer Affairs Advisors maintaining activity records, scheduling and collateral materials (30%)
Work with cross-functional teams to identify and implement opportunities to maximize reach to customers (30%)
Qualification
Required
Ability to travel locally and statewide in MO and KS to meet job expectations
Exceptional interpersonal and customer relations skills
Demonstrates good judgment; achieves successful outcomes
Solid communication skills – verbal and written; articulate and persuasive communication style
Professional and approachable demeanor
Confident and effective with public speaking
Working knowledge of Microsoft Office Suite; CCB a plus
Willingness and ability to work extended and non-traditional hours
Flexibility to travel locally and statewide in MO and KS to meet job requirements
Bachelor's degree preferred, concentration in communication or business is desired
Minimum 2 years of experience working with external stakeholders, preferably in Customer Services, Operations, or Public Affairs
Demonstrated experience in customer interaction with an aptitude for problem-solving and effective communication
Proven ability to build and retain positive working relationships with stakeholder groups
Must be flexible and adaptable with assignments, priorities, work hours/shifts and obligations, including a willingness and ability to work extended and non-traditional hours as needed
Ability to travel locally and statewide in MO and KS to meet job expectations
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase