Mindlance · 2 days ago
Customer Service I
Lake Mary, FL
Full-time
Onsite
New Grad, Entry LevelMindlance is a company seeking a Customer Service I to provide support to customers. The role involves receiving inbound calls for supply orders, making outbound calls for follow-ups, and performing some technical support on equipment.
Human Resources
Responsibilities
Handle the customer supply order calls
Make outbound calls for customer follow ups
Maintain customers record and follow work instructions
Take inbound or place outbound calls to provide information to customers
Utilize a database to retrieve customer or company information
Learn and follow detailed instructions
Use a variety of resources and possess good organizational skills to provide accurate information
Demonstrate patience, tact, empathy and problem solving skills
Organize and handle calls with speed and accuracy
Work with complex computer applications and resource materials
Use multiple operating environments (Windows, DOS, Mainframe)
Qualification
Required
Bilingual (English/Spanish)
Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer
Time management
Professional communication with good phone etiquette
Detail-oriented
Team-oriented
Reliable
Able to understand the systems and call expectations and go by the processes in place
Ability to handle customer supply order calls
Ability to make outbound calls for customer follow-ups
Ability to maintain customer records and follow work instructions
Ability to take inbound or place outbound calls to provide information to customers
Ability to utilize a database to retrieve customer or company information
Must be able to learn and follow detailed instructions
Ability to use a variety of resources and possess good organizational skills to provide accurate information
Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality
Ability to organize and handle calls with speed and accuracy
Ability to work with complex computer applications and resource materials
Ability to use multiple operating environments (Windows, DOS, Mainframe)
Previous experience may be required
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-05-17
2025-04-14
Company data provided by crunchbase