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Aurora Health Care · 19 hours ago

Supervisor Patient Access

Oshkosh, WI

Full-time

Onsite

Entry, Mid Level

$28/hr - $42/hr

1+ years exp

Aurora Health Care is a healthcare provider focused on patient access services. The Supervisor of Patient Access will assist in meeting performance goals, train registrars, manage employee performance, and ensure proper staffing and compliance with regulations.

Health Care

Responsibilities

Assists Manager, Director, AVP in meeting performance goals and standards established for Patient Access Departments

Assist Manager in training of all registrars in all areas of patient access

Provides guidance and feedback on employee performance through rounding, auditing and screening of registration work and various computer reports

Registers and pre-registers patients as necessary to support the team

Assist Manager with the appropriate staffing of Patient Access areas

Assist Manager with completion of performance appraisals prior to due date

Reviews and assures that employee time is recorded accurately per Advocate policy

Assists manager in keeping current a departmental record (attendance and counseling sheets) on each employee which shall include:

+ PTO's

+ Absent and tardy occurrences

+ Disciplinary actions and other counseling sessions

+ Commendable actions and incidents in support of the department and Atrium

Assures that all employees attend appropriate mandatory classes annually

Documents attendance on all mandatory and employee development classes attended, and dates of each

Represents Patient Access and Patient Financial Services at designated facility on operational issues

Responsible for daily cash management and valuables function to include daily and weekly audits as appropriate for the facility

Produces various reports and feedback to manager

Interacts on as needed basis with other Atrium departments which may be impacted by the Patient Access process

Promotes a positive hospital image to patients, visitors and physicians by adhering to the Atrium Core Values of Caring, Commitment, Integrity and Teamwork

Qualification

Patient access experienceHealthcare billing knowledgeSupervisory experienceRegulationsCommunication skillsAttention to detailSensitivity to teammate needsInterpersonal communication

Required

High School Diploma or equivalent

Background in patient access and health insurance is required

Excellent communication skills and attention to detail are essential

Must demonstrate knowledge of the principles of growth and development and possess the ability to respond to age specific issues and data reflective of the patient's status

Employee must be knowledgeable regarding current government and state regulations (including Medicare, Medicaid, and Tricare regulations) and able to modify procedures accordingly in order to maintain compliance

Employee must also be knowledgeable of the differing applications of these regulations in each facility

Must be able to push a patient in a wheelchair and maneuver it through areas including doors, up and down ramps and elevators

Must be able to respond quickly to medical stats and emergencies occurring in Patient Access areas through physical support (i.e. escorting sick patients, rapid processing of accounts, labels and armbands)

This position spends a great deal of the day working from area to area and employee may be required to lift 20-50 pounds occasionally

Work is performed in an open office with some partitioned areas. Most work is performed at a desk using telephone and computer entry. Work is subject to heavy volume and frequent interruptions either by phone or by other employees