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eTeam · 4 months ago

Information Technology Operations - IT Customer Service Representative

Houston, TX

Full-time

Onsite

Mid Level

$48/hr - $55/hr

eTeam is a company focused on IT services, and they are seeking an IT Customer Service Representative to manage delivery for IT production systems and services. The role involves driving incident management, conducting investigations, and collaborating with cross-functional teams to enhance customer satisfaction.

Information Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services

Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations

You are expected to perform independently and become a subject matter expert

Active participation and contribution in team discussions are required, along with providing solutions to work-related problems

Expert proficiency in Customer Satisfaction is required

Expert proficiency in Customer Technical Support is recommended

Additionally, expert proficiency in Quality Assurance is suggested

Develop and implement strategies to enhance customer satisfaction and service delivery

Collaborate with cross-functional teams to resolve technical issues efficiently

Monitor and analyze service performance metrics to identify areas for improvement

Provide training and support to team members to foster a culture of excellence

Engage with customers to gather feedback and ensure their needs are met effectively

Qualification

Customer Technical SupportCustomer SatisfactionQuality AssuranceService Performance MetricsTeam Collaboration

Required

Expert proficiency in Customer Satisfaction is required

Ability to manage delivery for IT production systems and services

Driving incident, issue, and outage management

Conducting investigations and restorations

Performing independently and becoming a subject matter expert

Active participation and contribution in team discussions

Providing solutions to work-related problems

Developing and implementing strategies to enhance customer satisfaction and service delivery

Collaborating with cross-functional teams to resolve technical issues efficiently

Monitoring and analyzing service performance metrics to identify areas for improvement

Providing training and support to team members to foster a culture of excellence

Engaging with customers to gather feedback and ensure their needs are met effectively

Preferred

Expert proficiency in Customer Technical Support is recommended

Expert proficiency in Quality Assurance is suggested

Company

eTeam

Glassdoor4.0

eTeam is a staffing agency that also provides payrolling services.

Founded in 1999

Somerset, New Jersey, USA

501-1000 employees

http://www.eteaminc.com

H1B Sponsorship

eTeam has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (205)

2023 (11)

2022 (7)

2021 (24)

2020 (25)