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Inside Higher Ed · 3 days ago

Sr. Systems Engineer (Johns Hopkins Public Safety)

Baltimore, MD

Full-time

Hybrid

Senior Level

$86K/yr - $150K/yr

6+ years exp

Inside Higher Ed is seeking a Sr. Systems Engineer for Johns Hopkins Public Safety to provide technical leadership and project management for departmental platforms. The role involves installation, maintenance, and performance implementation of systems, ensuring integrity and optimal performance in a complex environment.

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Responsibilities

Design highly complex business, clinical, education or infrastructure solutions by meeting with customers to observe and understand current processes and the issues related to those processes

Provide written documentation and diagrams of findings to share with the client and other IT colleagues

Assist lower levels to effectively use the system's technical software

Design highly complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product

Select infrastructure applications that reside between end use applications and hardware operating systems by working with vendors, customers, and other sources (i.e., open source or Internet2 initiatives) to provide configurable tools to the customers

Develop new methods to improve service processes, performance, and functionality by examining system management tools and processes. Review new methods suggested by lower levels and approve the work

Research, recommend, and implement new technologies based on the value to the institution

Works with vendor processes and products to improve the quality and fit for the institution. Typically establishes product mastery and demonstrates initiative for improvements

Assign and lead technical systems analysis and design tasks for assigned environments and platforms

Install and configure highly complex server hardware and operating systems by following technical documentation to provide a working product

Evaluate, implement, and manage appropriate highly complex software and hardware solutions by using best practices for the environment to ensure system integrity

Install and configure infrastructure applications by following product installation and configuration directions, as well as industry best practices, to deliver a solution to customers

Ensure an effective schedule is developed for system backups and archive operations by providing leadership, oversight, and direction to the technical team on best practices for the environment to ensure data/media recoverability

Lead and provide direction to the technical team for all above tasks by reviewing work and adherence to institutional standards and guidelines to deliver projects on time and within budget to the customers

Provide highly complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment

Monitor and tune the system by following documentation and procedures to achieve optimum performance levels

Develop highly complex scripts and solutions by using departmental standards to automate systems management

Perform highly complex system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment

Audit and maintain user access and authorization by following access and authorization documentation to provide for system security

Generate and maintain highly complex periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users

Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers

Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root case

Monitor changes and resolve any incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully to satisfy the customer's requirements and to provide a smooth transition to the new solution

Implement changes by adhering to the change management policies and procedures for any given project to communicate to al parties the nature, significance, and risk factors of the solution

Lead effort to develop RFPs by engaging project team members in the process to create well-defined requirements for potential vendors for proposed solutions

Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate vendor

Lead vendors, consultants, and inside Enterprise groups in developing applications by meeting the team regularly to deliver quality products to customers

Lead scheduled project team meetings by attending all meetings to provide input to the project team

Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user reference

Lead technical team in test planning, test scenario construction, and test sessions appropriate to the changes being implemented by following testing guidelines to ensure all delivered solutions work as expected and errors are handled in a meaningful way

Review test results and corrections to all changes by following institutional and departmental testing standards to ensure all delivered solutions work as expected and errors are handled in a meaningful way

Participate in Institutional and Departmental committees and initiatives

Perform other related duties as requested

Qualification

Systems EngineeringDisaster Recovery PlanningCloud-based RecoveryProject ManagementVirtualization TechnologiesHyperconverged TechnologiesServer AdministrationTechnical DocumentationClient Relationship ManagementTeam CollaborationProblem SolvingCommunication Skills

Required

Bachelor's Degree

Six years related experience (Direct programming experience while pursuing education may count towards related experience. Significant undergraduate programming coursework or independent project can be considered as related experience.)

Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula