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Nordson Corporation · 16 hours ago

Strategic Account Manager

Michigan, United States

Full-time

Hybrid

Senior Level

5+ years exp

Nordson Corporation is a global leader in X-Ray & Test Systems and Optical Sensors and Metrology, seeking an experienced Strategic Account Manager. The role involves driving growth by increasing market share within key strategic accounts, managing account development, and ensuring customer satisfaction through effective relationship management and forecasting.

IndustrialManufacturingPackaging ServicesTest and Measurement

Responsibilities

Take full ownership & responsibility for designated Key Accounts at all levels of their business

Co-ordinate all activity in the Key Account and report to Management on progress, projects, opportunities, and requirements

Organigram Key Account organizations including key locations and decision makers and establish plans to maximize account penetration

Work closely with the Regional Sales Directors and the Divisional VP on strategies for each account

Work with other Key Account Managers to maximize on 'Best Practice' and knowledge globally

Promote the Divisional Value proposition and capabilities across the entire division to win profitable business within the customers' facilities

Work to position Nordson as the preferred supplier across the Key Accounts multiple facilities

Ensure Nordson is presented in the best possible light at Executive level, opening doors at local level for revenue opportunities

Drive outstanding Customer Satisfaction, measured through any VOC programs and regular customer inputs

Manage the company resources (e.g., Applications, Sales, Service, Leadership etc.) to penetrate opportunities and win business

Where applicable, co-ordinate resources globally to ensure success on the nominated customer

Share progress and successes with the local resources on a regular basis to maintain 'buy in' and excellent support

Work with all the Divisional resources to ensure profitable revenue, profitable order bookings and optimized working capital

Work with Nordson Leadership Team and Legal Group to ensure export compliance, contractual compliance and all local and international legal regulations are met

Ensure that delivery expectations are accurately managed through clear and concise communications (internally and with the customer)

Maintain project pipeline weekly ensuring key opportunities are up to date in the Customer Relationship Management system and maintain customer data in C4C

Provide accurate and timely forecasts (through the CRM tools) on product/business win forecasts, minimum of 12 months rolling

Qualification

Key account managementSolution sellingCRM proficiencyTechnical capabilitySales process managementAnalytical capabilityFluency in additional languagesExperience in Semiconductor marketsCommunication skillsNegotiation skillsTime managementLeadership skills