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Tom Thumb Supermarket · 1 day ago

Dairy Manager

Sanger, TX

Full-time

Onsite

Mid Level

Tom Thumb Supermarket is a grocery retailer, and they are seeking a Dairy Manager to oversee the Dairy Department. The role involves maintaining customer service standards, managing inventory, and ensuring product quality and compliance with company policies.

Consumer GoodsE-CommerceFood and BeverageRetail

Responsibilities

Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service

Assists customers by making product suggestions

Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements and one-on-one customer interaction

Answers and responds to incoming calls appropriately. Receive and appropriately resolves customer complaints and reports to Store Director as needed

Rotates and discards outdated or spoiled product. Ensures cleanliness of work area and department

Implements effective promotional and seasonal displays

Ensures that merchandise is correctly priced and displayed and that shelves are clean and properly maintained

May be asked to assist in other areas of the Grocery Department

Ability to follow and maintain department standards and requirements

Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook

Responsible for insuring proper code dating for all products within the department are being enforced

May assist with physical inventory taken every 6 months

Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory levels according to division directives. Stocks and rotates product

Supervises the processing of all reclamation as well as maintains orderly and in stock conditions in back room and all Dairy Department areas

Controls shrink and cost

Implements correct product preparation techniques. Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters and Sterilox machine

Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortage, stocking and rotating product. Adheres to product temperature and storage guidelines and follows proper packaging techniques. Processes administrative paperwork and maintains accurate department records

Accurately completes, maintains and monitors daily log sheet, sales and labor and other required paperwork and logs

Ensures that proper temperature levels for product are maintained. Complies with retail labeling laws, federal and state regulations, Company and code dating policies

Complies with all workplace safety rules and regulations

Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area, including code date compliance as required

Implements emergency procedures in the event of equipment and computer software malfunctions

Operates computer software and electronic ordering devices to order product

Complies with and ensures compliance with company grooming standards and dress code

Qualification

Customer ServiceInventory ManagementProduct KnowledgeSafety ComplianceEquipment OperationAdministrative SkillsTeam SupervisionSales Techniques

Required