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Inside Higher Ed · 1 week ago

Sr. Technology Solutions Analyst (Center for Media & Technology Solutions)

United States

Full-time

Remote

Senior Level

$43.84/hr - $76.82/hr

6+ years exp

Johns Hopkins Engineering is seeking a Sr. Technology Solutions Analyst to join the Center for Media & Technology Solutions. This role is responsible for technology needs analysis, evaluation, implementation, and end user support, ensuring the delivery of high-quality technical solutions for the Whiting School of Engineering.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Define highly complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues

Gather highly complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications

Develop detailed tasks and project plans by analyzing project scope and milestones for highly complex projects to ensure product is delivered timely according to software lifecycle standards

Write functional/technical specifications by taking the provided highly complex system requirements and putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions. Direct lower-level staff by reviewing their work

Provide monitoring and guidance in business process and application design to more junior staff. Give direction and leadership in techniques and tools to lower-level staff

Provide experienced leadership for strategic planning in designing and developing comprehensive innovative integrated solutions

Create and document highly complex test scenarios using the appropriate testing tools to validate and verify application functionality

Test all changes by using the appropriate highly complex test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way

Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references

Mentor junior staff in testing tools and technologies by reviewing their work

Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution

Monitor changes and resolve highly complex problems by responding as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully to satisfy the customer requirements and to provide a smooth transition to the new solution

Provide support by triaging and resolving highly complex issues to ensure prompt, effective service

Work with the Director of Technology to conduct technology needs analysis, business analysis and technology consulting services for WSE stakeholders

Attend meetings, communicate stakeholder needs, document requirements, and manage other administrative tasks

Support WSE programs and initiatives involving technology transformation, evaluation, and/or adoption, including AI enablement and transformation

Make recommendations and appropriate decisions using available resources, data, and stakeholder requirements when identifying technology solutions

Design and deliver digital products (e.g., websites, SharePoint sites, digital media, and course assets) and/or coordinate with 3rd party vendors to deliver solutions

Qualification

Requirements GatheringTest-Driven DevelopmentData VisualizationAgile MethodologySoftware Development Life CycleJIRAApplication ArchitectureData ArchitectureUser StoryCommunication SkillsProblem-Solving SkillsDocumentation Skills

Required

Bachelor's Degree

Six years of related experience preferably within testing and business requirement gathering

Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula