State of Nebraska · 2 days ago
IT Operations Analyst I
Lincoln, NE
Full-time
Onsite
Entry Level
$25.22/hr - $25.22/hr
2+ years expThe State of Nebraska is seeking an IT Operations Analyst I to support and maintain the technical infrastructure for reliable broadcast, production, and digital services. This role involves hardware and software support, network support, and system administration to ensure high-quality content delivery across multiple platforms.
Government Administration
Responsibilities
Assembles and tests equipment (including peripherals)
Repairs equipment
Performs preventative maintenance
Limited site inspection/review
Minimal VM/CMS user support
Determines hardware/software configuration requirements to satisfy client needs
Resolves hardware/software problems
Plans/oversees hardware/software installation
Responsible for agency hardware/software inventory
Provides assistance to clients on all hardware/software, including PC operations systems
Customize software parameters
Research computer operation hardware requirements
Develop hardware installation plans to include floor plans, installation schedules, back-up plans
Investigating impact of implementing new hardware devices in operations environment
Monitor and maintain computer operations software
Codes and tests operations software programs
Investigating impact of implementing new software products in operations environment
Prepare special forms overlays used by laser printers
Organize information for report distribution and archival process
Install implement and update computer distribution and archival process
Installs, maintains, repairs cabling
Troubleshoots data communication problems
Installs/maintains/repairs network components (hubs/cau/mau…)
Monitors network performance
Vendor contact for maintenance/repair
Plans/oversees site network preparation
Coordinates and maintains daily and on-going operations and maintenance of the state government/statewide communication network system by installing, programming, upgrading, repairing, configuring, and modifying components to optimize network performance
Calibrates network/system equipment
Assists in Government wide/Statewide network/system planning and design
Schedules installations and service orders
Coordinates installation and maintenance services with agency staff, vendors, and as needed assigned workers
Initiates service requests to install and remove lines, change features, and maintains database
Assists in the installation of new or enhanced communication software, particularly upgrades such as communication software (modem), paging software, videoconferencing software, test equipment software (micro test and fluke)
Makes recommendations and coordinates changes in communication requirements caused by changes in the business needs of agencies, such as upgrading systems and features
Resolves the majority of routine change orders or operating problems in all areas of the communication network/system
Provides technical support to other network/system administrators
Submits work orders to outside contractors or vendors and follows up on service provided to ensure service needs were met
Provides technical support for a state government/state-wide communication network/system
Serves as a consultant and/or technical troubleshooter for network/system equipment, facilities, and peripherals to customers to address their operational and technical needs
Answers questions regarding communications problems or network/system capabilities
Identifies potential system failures and operating problems, initiates repair or replacement of failed components
Evaluates and tests network/system equipment to determine if repairs are cost effective or surplus/disposal is warranted
Schedules and trains customers and other workers on proper use and operation of existing, new, or upgraded products
Consults with customers to determine system needs and interests
Provides technical support to other agency network/system administrators
Advises technician level network staff or customers, when needed, to trouble shoot and diagnose network/system equipment using specialized network/system diagnostic equipment
System back-ups
Maintains user Ids and authorizations
Plans and monitors system backups
Recovers/rebuilds user files
Monitors system performance
Installs server hardware/software products on the server under direction
Manages system disk space
Distributes and manages client software via the network
Troubleshoots and maintains network servers hardware
Participates in the collection and maintenance of databases of inventory of network/system equipment, supplies, and materials
Advises technician level network staff or customers, when needed, to ensure federal and state regulatory and statutory requirements are met and maintained
Collects and records equipment inventory information
Assigns and schedules work of assigned staff or other agency staff and/or contractors for communication equipment installation projects or specific components
Upon request, provides research on technical products
Tests new hardware/software for possible deployment
Receives ordered software
Monitor outstanding purchase orders
Evaluate vendor performance
Reviews purchasing paperwork
Vendor contact for active orders
Participates in the evaluation process of bids and/or requests for proposals, evaluates and tests new and existing network products, documents findings
Research hardware and software market and pricing for services and equipment
Verifies billing charges and passes information onto financial staff for appropriate rebilling
Arranges for or coordinates the pickup, delivery, and acceptance of deliveries of vendor supplied network/system equipment, materials and supplies
Attends in-service training programs, technical/professional workshops/conferences; reviews/research technical journals/books/literature, and shares information with peers and other technical experts to learn/keep informed about modified procedures or techniques and new advances in a field of study and to identify available best practices, technologies, methodologies, and equipment pertinent to work assigned
Provides technical assistance, information, and advice to agency staff, coworkers and others on the installation and operation of network/system equipment and services
Reads and interprets network/system diagrams, verbal, or written communications orders, building blueprints and floor plans, and technical specifications to perform the installation and diagnosis of network/system equipment
Plans and coordinates installations and other hands-on work done by technician level workers to ensure provision of quality and timely completion of communication operations or projects
Report and documents problems with problem management system
Submit documentation to change management system
Research and resolve operation change and problem management issues
Research and develop data required to create batch production schedule
Determine predecessor/successor relationships for scheduled jobs
Maintain executable Job Control Language used in production schedule
Maintain restart instruction used to restart production jobs
Monitor workload to determine proper placement of job in schedule
Make changes to batch schedule as requested
Provides informal training for small groups (mainly software)
Recommendation for training topics
Client contact for computer-based training
Liaison with hardware maintenance vendor
Collects and summarizes network operation data
Provide on-call support (off hours)
Consults with clients on specific technical issues
Provides mentoring and guidance on assigned tasks to other information technology employees
Completes or reviews work logs documenting services provided to customers
Submits work logs to supervisor for review or approval, and billing purposes
Maintains adequate inventory of network/system equipment, materials, and supplies
Serves as liaison between other agency or State Network staff members and contractors or customers for types of services available, requested, and received
Plans independently daily work assigned personally or to other workers
Participates in planning and problem determination and resolution
May supervise or lead other technical or analyst workers
Preparing documentation to support automation activities
Prepare project status reports
Provide technical interface between operations and clients
Qualification
Required
Associate degree in computer science and two years of related technical and business experience
Two years of related technical and business experience may substitute for the required education on a year-for-year basis
Post high school coursework in computer science and three years of related technical and business experience
Any equivalent combination of education and experience will be considered
Benefits
Comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities
Company
State of Nebraska
State of Nebraska is a state in the Midwestern region of the United States. It is bordered by South Dakota to the north.
10001+ employees
H1B Sponsorship
State of Nebraska has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (3)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Jena B.
Executive Administrator to the CEO at DHHS
Philip Olsen
Chief Financial Officer
Recent News
Nebraska Governor
2025-06-22
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