Cynet Systems ยท 4 months ago
ServiceNow HRSD(HR Service Delivery) BSA
Sunnyvale, CA
Full-time
Onsite
Senior Level
$70/hr - $81.48/hr
6+ years expCynet Systems is seeking a ServiceNow HRSD Business Systems Analyst to support HR processes and improve service delivery. The role involves collaborating with HR stakeholders to gather and document requirements, design scalable solutions, and support ongoing HRSD operations.
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Responsibilities
Collaborate with HR stakeholders and People Systems team to elicit, document, and prioritize requirements for HRSD modules, with a focus on Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro
Identify gaps in current HR processes and recommend solutions leveraging ServiceNow HRSD capabilities
Partner with the ServiceNow HRSD Architect and development teams to design scalable, efficient HRSD solutions
Translate business needs into functional specifications, user stories, acceptance criteria, and process flows
Assist in sprint planning, backlog grooming, and prioritization of stories with HR business stakeholders
Support System Integration Testing (SIT) and User Acceptance Testing (UAT), including test case preparation, execution, and validation for both new functionality and upgrade initiatives
Support design, testing, and rollout of HR Agent Workspaces (Configurable), ensuring workflows are efficient and aligned with HR operational needs
Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations
Support ongoing HRSD operations, including minor enhancements, defect fixes, and incident triage
Monitor and ensure adherence to SLAs for incident resolution and defect turnaround
Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency
Work with teams to support Workday HCM and other HR system integrations
Ensure data accuracy and consistency across HRSD modules and integrated systems
Act as a liaison between HR, IT, and development teams to ensure alignment on requirements, timelines, and priorities
Facilitate workshops, demos, and training sessions to ensure adoption of HRSD solutions
Identify opportunities to enhance HRSD processes, tools, and agent experiences
Stay updated on ServiceNow HRSD best practices, new releases, and emerging capabilities relevant to HR fulfillers
Qualification
Required
Strong understanding of HR processes such as HR case resolution, knowledge management, and Employee Relations
Hands-on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro
Familiarity with Workday HCM or other HR system integrations
Understanding of ServiceNow platform concepts, data model, tables, workflows, and security model
Ability to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria
Strong analytical and problem-solving skills, with attention to detail
Experience supporting Business-As-Usual (BAU) operations, including defect triage, minor enhancements, and incident resolution
Experience working in Agile environments, including sprint planning, backlog management, and stakeholder prioritization
Ability to collaborate effectively with HR stakeholders, IT teams, developers, and architects
Strong facilitation skills for workshops, demos, and training sessions
Excellent written and verbal communication skills, with the ability to translate technical concepts to business users and vice versa
Ability to influence and negotiate priorities with multiple stakeholders
Knowledge of ServiceNow upgrade processes and best practices
Experience with reporting and analytics within ServiceNow HRSD is a plus
6+ years of experience as a Business Systems Analyst or similar role, preferably in ServiceNow HRSD environments
Preferred
ServiceNow Certified System Administrator (CSA)
ServiceNow HRSD Implementation Specialist certification
Agile or Scrum certification (CSM/PSM)
Company
Cynet Systems
Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashwani (Ash) M.
Partner and Co-CEO
Nikhil "Nick" Budhiraja
Founder / Co-CEO
Company data provided by crunchbase