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Damco Solutions · 2 months ago

ServiceNow & CMDB Admin – ITAM (HAM/SAM)

Richmond, VA

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Damco Solutions is seeking a ServiceNow & CMDB Admin – ITAM (HAM/SAM) to enhance their IT Asset Management practices. The role involves implementing and supporting ServiceNow integrations, collaborating with various teams to improve asset management processes, and ensuring data integrity within the CMDB.

Enterprise SoftwareInformation TechnologyInsuranceSoftwareSoftware EngineeringWeb Development

No H1B

Responsibilities

Expertise in implementation/support of integration with ServiceNow CMDB/Asset Management

Collaborate with IT, procurement, finance, and security teams to improve HAM,SAM activities with broader IT Service Management (ITSM) and IT Asset Management (ITAM) initiatives

Configure and maintain the ServiceNow SAM Pro module, including software models, discovery models, entitlements, and license metrics

Execute regular reconciliation processes comparing discovered software installations with purchased licenses (entitlements) to determine the effective license position (ELP)

Develop and implement strategies and automate processes for hardware acquisition, receipt, deployment, maintenance, and secure disposal, ensuring compliance with ITAD (IT Asset Disposal) standards

Ensure HAM data integrity within the Configuration Management Database (CMDB), leveraging ServiceNow Discovery and other integrations to populate CI data automatically

Experience of developing and implementing integrations between ServiceNow and other systems using APIs, web services, and middleware

Experience building integration with procurement systems - Coupa and Zip

Experience on Integration technologies such as Web Services, SOAP, HTTP, MID Server

Qualification

ServiceNowCMDBAsset Lifecycle ManagementJavaScriptIntegrations APIsIntegrations Web ServicesHAM ProSAM ProCSDMAsset DiscoveryService MappingScriptingProcurement SystemsITAD Compliance

Required