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Inside Higher Ed · 1 day ago

IT Manager, Enterprise Applications & Data Services (Johns Hopkins Public Safety)

Baltimore, MD

Full-time

Hybrid

Mid, Senior Level

$86K/yr - $150K/yr

5+ years exp

Inside Higher Ed is seeking an IT Manager for Johns Hopkins Public Safety Information Technology. The role involves staff management and overseeing IT applications and data services that support various departments and clients within the university and health system.

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Responsibilities

Provides input and recommendations to and/or formulates plans

Takes direction from leadership to implement those plans for the success of the unit

With an awareness of the organization's needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental needs

Helps establish budgetary goals and provides input towards priorities

May develop IT operations budget

Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance

Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution

Manages the customer relationship and satisfaction as well as adherence to service level agreements

Creates and promotes a culture of excellent customer service

Maintains relationships with customer base to better understand their needs and address organizational goals

Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort

Maintains relationships with technology vendors for the department

Coordinate and work closely with JHPS leadership, IT Managers, and Project Managers on new project estimation and project oversight

Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function

Is responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion

As necessary actively participates in group's delivery of services

Assist with audit and compliance evaluations related to governance requirements and industry frameworks and CJIS, NIST SP 800.53 rev 4

Work with JHPS leadership to determine appropriate statistical methods and conduct analysis

Recruits, develops, retains, organizes and manages performance of staff

Assigns tasks, monitors progress and provides guidance

Perform other related duties as requested

Qualification

Cloud Serverless Computing ArchitectureIT Services ManagementProject ManagementInformation Technology Infrastructure LibraryIT Strategic PlanningSoftware Development Life CycleIT DocumentationUser ExperienceWorkflow ManagementCommunication