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Inside Higher Ed · 19 hours ago

Electronic Communications Safety and Security (ECSS) Systems Engineer

Baltimore, MD

Full-time

Hybrid

Senior Level

$73K/yr - $128K/yr

5+ years exp

Johns Hopkins Public Safety is seeking an Electronic Communications Safety and Security (ECSS) Systems Engineer to support the Electronic Communications Safety and Security Systems primarily focused around the Johns Hopkins Police Department and Johns Hopkins Public Safety. This position will be responsible for the operation, configuration, and management of public safety information technology and ECSS Systems.

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Responsibilities

Responsible for meeting with technical staff from many Johns Hopkins IT entities to determine customer needs for ECSS software and infrastructure deployments

Responsible for meeting with stakeholders from Johns Hopkins Police Department (JHPD), Johns Hopkins Public Safety (JHPS), Baltimore Police Department (BPD) and Baltimore City (BCIT) regarding functionality and operation of various ECSS systems

Collaborate with application support teams, infrastructure groups and departmental IT staff to test, deliver, and maintain ECSS software and infrastructure

Assist with the ongoing maintenance and administration of Windows desktop management within the organization

Conducts systems performance evaluations, monitoring, patch management and security evaluations

Analyzes user needs in various computer environments (including but not limited to mainframe, Windows, and mid-range) and makes recommendations for products and services

Ensures that all systems environments are maintained in an efficient and cost-effective manner

Develop solutions based on extensive technical knowledge, skills and experience; influence clients towards innovative/integrated solutions

Responsible for full life-cycle of medium to large sized complex projects

Design complex business, clinical, education, or infrastructure solutions. Provide written documentation and diagrams of findings

Design complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices

Select infrastructure applications that reside between end user applications and hardware operating systems working with vendors, customers, and other sources (i.e., opensource or Internet2 initiatives) to provide configurable tools

Develop new methods to improve service processes, performance, and functionality by examining existing systems management tools and processes

Research, recommend, and implement new technologies based on the value to the institutions

Work with vendor processes and product to improve the quality and fit for the institutions

Install and configure complex server hardware and operating systems

Install and configure infrastructure applications

Implement a schedule of system backups and archive operations to ensure data/media recoverability

Provide complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users)

Develop complex scripts and solutions by using departmental standards to automate systems management

Perform complex system software upgrades including planning and scheduling, testing, and coordination

Design and/or integrate security authorization and access control. Audit and maintain user access and authorization to provide for system security

Generate and maintain complex periodic and ongoing system specific reports to assess system performance, integrity and capacity

Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported

Utilize system management and monitoring tools and incident tracking systems to detect incidents, take corrective actions, and determine root cause

Implement changes while adhering to the change management policies and procedures. Communicate to all parties the nature, significance, and risk factors

With assistance of the project team, develop RFP's from requirements gathered by following institutional and purchasing guidelines in order to present well documented requirements to potential vendors for proposed solutions

Evaluate vendor proposals

Assist vendors, consultants, and inside Enterprise groups in developing applications

Participate in scheduled project team meetings

Author and maintain documentation to serve as technical and/or end user reference

Other duties as assigned

Qualification

C-CURE 9000 Access ControlAvigilon CCTV SystemsAmerican Dynamics Victor VMSMagic Monitor CCTV SystemsWindows desktop managementSystem performance evaluationProject managementTechnical writingAnalytical reasoningCustomer serviceCritical thinkingTeam collaborationAttention to detailSelf-starter

Required

Bachelor's Degree

Five (5) years related experience in the areas to include design; project management; system initialization and training for electronic access control; CCTV and alarm monitoring systems; or engineering experience in the field of electronic communications which must have included working with multi-site radio and/or microwave networks

Must be able to successfully pass a background investigation including fingerprinting

Proficient/Certified in C-CURE 9000 Access Control and ID Badging Systems, MAS/SAS architecture and administration

Proficient/Certified in Avigilon CCTV Systems

Proficient/Certified in American Dynamics Victor Unified VMS

Proficient/Certified in Magic Monitor CCTV Systems

Knowledge of FLIR CCTV Systems

Knowledge of Vendor and Visitor Management Systems

Preferred

Three (3) years of related experience in a law enforcement environment in areas to include design, project management, system initialization and training for electronic access control, CCTV and alarm monitoring systems; OR if the experience is in engineering it must have included working with multi-site radio and/or microwave networks