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Inside Higher Ed · 2 days ago

College IT Support Technician I - 528241

Tuscaloosa, AL

Full-time

Hybrid

New Grad, Entry Level

$19.33/hr - $24.18/hr

Inside Higher Ed is looking for a College IT Support Technician I to provide service to faculty, staff, and students utilizing college computer systems. The role involves troubleshooting, repair, and maintenance of computer hardware and software, as well as overseeing operational readiness of classrooms and labs.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Provides service to faculty, staff, and students utilizing college computer systems

Performs basic on-site troubleshooting, repair, and maintenance involving computer hardware and software

Resolves issues over the phone, email, or walk-ins

Monitors requests through completion and performs all related communication with customers

Coordinates outside vendors for installation and maintenance of multimedia equipment as needed

May provide guidance and/or supervision to student IT technical workers

May provide on-site support for server issues in the event of service outages

Oversees maintenance and operational readiness of all Culverhouse classrooms, computer labs, and desktop computers

Recruits, hires, and trains a student staff to help provide support

Develops and maintains comprehensive maintenance and operational readiness support logs to ensure the cost effective and timely support of all hardware and system software, electronic, and mechanical support equipment

Qualification

Troubleshoot Windows systemsAudio visual systems maintenanceNetworkUser AdministrationTroubleshoot Linux systemsTroubleshoot Apple systemsTrouble ticket softwarePHPRubyManagement of student employeesCertifications AppleCertifications DellCertifications etc.Interpersonal skills