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Titus Regional Medical Center · 2 days ago

Office Coordinator - Patient Registration

Mount Pleasant, TX

Full-time

Onsite

Mid, Senior Level

5+ years exp

Titus Regional Medical Center is seeking an Office Coordinator responsible for the effective operations of clerical, billing, admission/registration, and patient scheduling aspects of the clinic. The role includes scheduling patient appointments, tracking cancellations, coordinating with leadership, and ensuring accurate patient information entry.

Health CarePharmaceutical

Responsibilities

Schedules patient appointments on a rotational basis for physician assignment, based on insurance participation, medical staff by-laws restrictions, and physician preference

Makes appointment confirmation calls to patients one day prior to scheduled appointment

Tracks cancelled appointments and reschedules patients

Coordinate with Center leadership to maximize daily patient census

Greet patients and other visitors, answer and route calls to appropriate staff

Answers the phone promptly (within 3 rings) in a positive, professional manner

Arranges for all follow-up tests/procedures for patients as required

Coordinates billing program with hospital

Enters all patient/client demographics, charges, and insurance information with a minimum of 98% accuracy

Reconciles charges daily by utilizing the daily charge entry report

Ensures that all necessary chart forms are on the charts for the patient visits

Ensures timely completion of the chart per hospital policy in order for it to be sent to medical records

Enters database information accurately within 24 hours of patient visit in the absence of the data coordinator

Verifies insurance coverage and advises all patients of the therapy, tests, and procedures covered by the payer source

Maintains and completes assigned reports (telephone log, hospital budget variance, ancillary services) and delivers to Program Director by the 3rd working day of each month

Adheres to and follows all patient experience initiatives

Reports to and departs from work on time and as scheduled

Performs other duties as assigned

Must be able to deal with stress while maintaining composure

Solution driven. Collaborates with clinical manager, program director, and clinic staff to initiate timely and effective action plans

Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS)

Qualification

Patient schedulingInsurance verificationBilling coordinationData entry accuracyInterpersonal skills

Required