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Ampcus Inc · 5 days ago

Customer Services Support Operator 1

Austin, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team as a Service Coordinator, responsible for coordinating and scheduling on-site service activities to ensure customer satisfaction and high-quality service delivery.

Data ManagementInformation Technology

No H1B

Responsibilities

Serves as the main point of contact for all service customers to ensure expectations are being met. Proactively follows-up with customer regarding schedule planning and after completion of service visit to ensure a high level of satisfaction with quality of work received

Handles decisions regarding the scheduling and movement of Client and material. Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources, and customer needs

Ensures all service requests and dispatches are well documented, coordinated, prioritized, and organized. Reviews, processes, and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned

Assists in processing credit memos and collections. Assists in project profitability through cost containment procedures and processes. Maintains timely set up and completeness of related job folders as assigned

Utilizes, maintains, and updates all employee, service call and customer information in SAP

Utilizes, where appropriate, all features including but not limited to service reporting, time stamping, etc. May be responsible for non-installed parts sales including processing orders, pricing and invoicing

Qualification

SAPMicrosoft OfficeOrganizational skillsInterpersonal skillsCommunication skillsBuilding management systemsHVAC systemsSecurity IntegrationLighting controls

Required

High School diploma or state-recognized GED

Good organizational, interpersonal and verbal and written communication skills

Knowledgeable in Microsoft Office and business software systems (i.e. SAP)

Typically 2-5 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above

Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred

Technical school or Associates degree (2 year)

Familiarity or experience with building management systems, HVAC systems, Security Integration and Lighting controls

Company

Ampcus Inc

Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.

Founded in 2004

Chantilly, Virginia, USA

1001-5000 employees