Barnes & Noble, Inc. · 2 weeks ago
Senior Bookseller - FT
CO - Colorado Springs - First & Main - 3554
Full-time
Onsite
Senior Level
$17.50/hr - $17.50/hrBarnes & Noble, Inc. is a well-known bookstore chain, and they are seeking a Senior Bookseller to enhance the customer experience and support the bookstore team. The role involves welcoming customers, providing informed recommendations, and maintaining the store's presentation while also mentoring newer booksellers.
Retail
Responsibilities
Welcome customers in a cheerful and helpful way by saying hello, answering questions, and connecting readers with the right titles and products
Act as a go-to resource for other booksellers when they need help and guidance
Teach newer booksellers best practices and provide informal feedback to peers when opportunities arise
Maintain reliable and punctual attendance for scheduled shifts
Fill scheduling gaps when able, being flexible and responsive to the needs of the store
Perform assigned tasks with purpose and energy, working hard and reliably
Be supportive and considerate of colleagues, going out of your way to help others in the team
Be cheerful with customers, consistently going out of your way to help them
Show aptitude and willingness to learn new skills and acquire new knowledge in the store
Act as a resource for booksellers and baristas, addressing concerns and issues by raising these timely to leadership
Be curious, want to continuously learn, and demonstrate ambition and initiative to develop a bookselling career
Master the operational competencies of a Barnes & Noble bookseller
Use varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently while troubleshooting routine issues
Proactively refresh book presentations and continue to grow merchandising skills while maintaining cleanliness throughout the store
Maintain and actively refresh the presentation in gifting, toys and other product categories
Run a register competently to serve customers quickly and reliably while helping other booksellers to achieve the same
Support the receiving and unpacking of deliveries, anticipating issues and adjusting approach to ensure that efficient and accurate shelving follows
Find books and other products with ease and accuracy and quickly identify alternative options when something is out of stock
Support the café team willingly and effectively when needed
Understand loss prevention procedures and use de-escalation techniques, identifying theft and seeking support for problematic behavior in the store
Use book knowledge of varied subjects to engage and provide informed service to customers
Maintain the sections and present books in an interesting and attractive manner
Become proficient across all sections of the bookstore enabling effective book recommendations to customers
Sell books in a positive way appreciated by customers, supporting the success of key titles and leading by example
Know, speak comfortably and model how to support key sales objectives, sharing this knowledge with customers and colleagues
Use knowledge, expertise and understanding to maintain all sections and backstock effectively
Qualification
Required
Maintain reliable and punctual attendance for scheduled shifts
Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store
Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably
Are supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness
Are always cheerful with customers, consistently going out of your way to help them
Show aptitude and willingness to learn new skills and acquire new knowledge in the store and apply it appropriately
Act as a resource for booksellers and baristas, addressing concerns and issues by raising these timely to leadership
Are curious, want to continuously learn, and demonstrate ambition and initiative to develop a bookselling career
Show that you enjoy being a bookseller!
Be trained and expected to be proficient in using varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently while also troubleshooting routine issues
Proactively refresh book presentations and continue to grow merchandising skills, while always maintaining cleanliness throughout the store
Maintain and actively refresh the presentation in gifting, toys and our other product categories, equally, and help others to do the same
Run a register competently to serve customers quickly and reliably while helping other booksellers to achieve the same
Support the receiving and unpacking of deliveries, anticipating issues and adjusting approach to ensure that efficient and accurate shelving follows
Find books and other products with ease and accuracy and quickly identify alternative options when something is out of stock by using a combination of your own knowledge, BookMaster and all the other tools and processes in the bookstore appropriately and efficiently
Support the café team willingly and effectively when needed
Understand loss prevention procedures and use de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store
Use book knowledge of varied subjects (fiction, nonfiction, children's) and categories to engage and provide informed service to customers
Use this knowledge to maintain the sections and present books in an interesting and attractive manner
Become proficient across all sections of the bookstore enabling effective book recommendations to customers
Sell books in a positive way appreciated by customers, supporting the success of key titles and leading by example
Know, speak comfortably and be able to model how to support key sales objectives such as Our Monthly Picks, Book of the Year, Membership, pre-orders, etc., sharing this knowledge with customers and colleagues
Use knowledge, expertise and understanding of ETG, SHC, Media and Newsstand, to maintain all sections and backstock effectively and help customers with their shopping
Comply with all company policies and procedures
Benefits
Sick Pay
Employee Discount
Vacation
Personal Days and Company Holidays
401(k)
Health Benefits
Disability
Life Insurance
Transit
Tuition Reimbursement
Company
Barnes & Noble, Inc.
Barnes & Noble proudly serves America with approximately 600 bookstores across all fifty states, and are busy opening newly designed stores in communities nationwide.
Founded in 1917
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Allen Lindstrom
CFO
Seema Paul
SVP, Chief Accounting Officer
Recent News
Palmetto Publishing
2025-10-06
Company data provided by crunchbase