JPMorganChase · 2 weeks ago
Technical Writer/Content Design Senior Associate
Columbus, OH
Full-time
Onsite
Mid Level
3+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Technical Writer/Content Design Senior Associate, you will shape customer experiences through content design and technical writing, collaborating with cross-functional teams to create user-friendly documentation that aligns with business objectives.
Asset ManagementBankingFinancial Services
Responsibilities
Design and develop comprehensive product documentation, including conceptual overviews and step-by-step user guides
Implement content strategies for products and features, ensuring alignment with user experience principles and business objectives
Collaborate with cross-functional teams including Product Managers and Engineering teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
Translate complex technical information into simple, accurate, engaging content that adapts to various audiences
Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement
Adopt brand voice and style to produce clear, concise, and engaging content that communicates complex concepts effectively
Champion user-centers documentation by systematically gathering, analyzing and implementing customer feedback to continuously improve content effectiveness
Qualification
Required
3+ years of experience in technical writing, or equivalent expertise in editing and writing, with a focus on digital products and platforms
Experience in creating content architectures, storytelling, and clear and concise writing
Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
Experience with iterative design techniques, incorporating user feedback for continuous improvement
Proficient technical literacy in content platforms and understanding their impact on user experience
Adaptive learner in new financial services products and offerings
Preferred
Experience writing and editing on screen content and user guides
Experience with content as code and Markdown
Adaptability and resilience in fast-moving environments with the ability to manage multiple documentation priorities
Strong customer advocacy mindset with the ability to anticipate developer needs, identify gaps, and champion documentation improvements that directly address user pain points
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-08
Crunchbase News
2026-01-08
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-07
Company data provided by crunchbase